Job Title: Task Force General Manager
Department: AJ Operations
Location: TBD (Frequent Travel)
A BOUT AJ OPERATIONS An extension of AJ Capital Partners ("AJ Capital"), AJ Operations is the in-house management company for AJ Capital's hospitality, residential, office, retail, and entertainment assets. By leveraging resources across the company, AJ Operations expands upon AJ Capital's vertically integrated development approach and is responsible for driving operating performance and guest experience through the alignment of branding, real estate, and property operations. Projects managed by AJ Operations include Chief's, an entertainment venue in partnership with Eric Church on Broadway in Nashville, Memoir Residential, a multifamily platform initially launching in Nashville, Portland, and New Orleans, and Hotel 1928 in Waco, TX in partnership with Magnolia by Chip and Joanna Gaines, as well as many other exciting commercial, hospitality, and F&B ventures. AJ Operations will also manage 500,000 square feet of office space and 250,000 square feet of retail upon completion of AJ Capital's mixed-use project in Wedgewood-Houston Nashville.
ABOUT THE ROLE The Task Force General Manager ("GM") will be a key AJ Operations senior leader, responsible for short-term oversight of one or more hospitality operations functions, including rooms, food and beverage ("F&B"), events, retail, parking, sales and marketing, revenue management, finance, human resources, engineering, and/or general property management. The Task Force GM will assess staff, culture and hospitality, operational processes, and make recommendations for approval and implement changes where deemed appropriate. The Task Force GM will promote unity and teamwork across all departments supported and cultivate relationships with internal and external partners. Assigned projects will include new openings, interim coverage for open leadership roles, and special projects/initiatives within specific departments.
WHAT YOU WILL DO Oversee some or all key property operations functions for a specified period of time. Work with the leadership team to recruit, train, and retain top performing staff. If filling an interim leadership role, assist with hiring and training a permanent leader. For special projects/initiatives, determine project scope, goals, deadlines, and successfully execute on plans. Achieve ongoing financial and business plan goals for the property; ensure the organization is meeting or exceeding operational, financial, and strategic plans. Uphold brand standards and promote a culture of exceptional hospitality through training and employee accountability. Find opportunities to maximize existing revenues and identify new revenue streams. Analyze costs and identify opportunities for cost savings or scale efficiencies, particularly related to labor productivity/staffing. Build market share through new and innovative methods, including differentiating through training and continuous improvement of service levels and guest experience. Provide accurate forecast projections for areas of responsibility and implement effective adjustments as required to ensure profit integrity. Lead monthly operations reviews and respond to ad-hoc internal and external requests. Collaborate across AJ Operations and AJ Capital departments, including Asset Management, Development, Strategy, Acquisitions, Legal, and Accounting. Effectively represent the property in the local community, regionally, and nationally. Ensure the property is operated safely and securely according to company standards. YOUR QUALIFICATIONS Bachelor's degree in a related field. 10+ years of management experience in hospitality operations - hotel and F&B management experience required. Prior experience serving in task force or interim roles and managing transitions. Ability to travel extensively (75%+). Significant experience with employee engagement and managing guest experience. Deep knowledge of hotel and F&B industry trends, best practices, rules, and regulations. Strong understanding of financial statements, operational best practices, and hospitality systems (property management, point-of-sale, scheduling, labor management, etc.) Demonstrated ability to attract and retain high-performing talent and develop leaders. Demonstrated ability to build credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, customers, and associates. Strong interpersonal and relationship-building skills to work with cross-functional teams, negotiate for resources and influence stakeholders, and gain acceptance of and commitment to plans, ideas, initiatives. Proven success as a decision-maker in a collaborative environment with multiple direct and indirect reporting structures throughout the organization. Ability to analyze, prioritize, and delegate as appropriate. Equal Employment Opportunity AJ Operations is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.
