Systems Network Analyst

REQUIREMENTS AND PREFERENCES The Broward County Board of Commissioners is seeking qualified candidates for the position of Systems Network Analyst - Libraries Information Technology. Additional vacancies may be filled from this recruitment for a different location/section within the library system. This position may be assigned to any location/section within the Libraries Division based on operational needs.

**Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered** Benefits of Broward County Employment
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Up to 40 hours of Job Basis Leave for eligible positions
Tuition Reimbursement (Up to 2K annually)
Paid Parental Leave

Health Benefits High Deductible Health Plan – bi-weekly premiums:
Single $10.39 / Family $76.94
Includes a County Funded Health Savings Account of up to $2400 Annually
Consumer Driven Health Plan – bi-weekly premiums:
Single $78.64 / Family $273.13
Florida Retirement System (FRS) – Pension or Investment Plan
457 Deferred Compensation employee match

The Libraries Information Technology section is seeking a highly talented Analyst to provide hardware, software and network support for Libraries systems and network infrastructure.


The purpose of this position is to provide hands-on technical support in a multi-platform and geographically dispersed environment. This position is responsible for helpdesk phone support, troubleshooting, and supporting hardware, software, networking and third-party products. Thorough knowledge of Microsoft Windows and Apple MacOS is required. Candidates for this position must agree to work flexible hours and weekend shifts.

This announcement will remain active until a sufficient number of applications have been received and may close at any time. Minimum Education and Experience Requirements Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)


Requires two (2) years in supporting users and analyzing computer systems relevant to area of assignment or closely related experience.



Special Certifications and Licenses Must possess a valid Florida Class E driver's license at time of appointment and the ability to obtain and maintain authorization to drive on County business.



Preferences Must be able to work a flexible schedule that includes evenings, nights, and weekends Bachelor's degree from an accredited college or university with major coursework in Computer Science, Business, Engineering, or closely related field Master's degree from an accredited college or university with major coursework in Computer Science, Business, Engineering, or closely related field Dell Certified Technician or CompTIA A+ certification Microsoft Certified Professional or Microsoft Certified Desktop Support Technician or equivalent Project Management Professional (PMP) certification Two (2) or more years of hands-on experience supporting public library specific applications including, but not limited to, Integrated Library Systems' clients and EnvisionWare Two (2) or more years of hands-on experience supporting Faronics Deep Freeze Two (2) or more years of hands-on experience supporting Microsoft Windows in a large, geographically dispersed enterprise environment including Active Directory Two (2) or more years of hands-on experience supporting the Apple MacOS software in a large, enterprise environment and familiarity with popular mobile devices from various manufacturers running on Windows, Apple iOS, and Android DUTIES AND RESPONSIBILITIES General Description:
Maintains, troubleshoots, resolves issues, and provides high level technical support to an agency.
Works under general supervision, independently developing work methods and sequences.
Duties and Responsibilities: The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Provides technical support to users who are experiencing hardware and/or software issues; manages backup process; sends backup tapes off site and prepares new tapes for next backup; tests and installs applications and new drivers before deployment.
Sets up backup server, clients, groups and media for backup process; updates and upgrades operating system, application software on computers and servers; deploys new computers and servers to replace those broken and/or out of warranty.
Researches, analyzes, compares and applies solutions to many technical issues in our environment; creates and revises procedural documentation for installation of many third party software used; researches technical problems of moderate to high complexity; documents information of assigned incidents and resolutions.
Inventories computer equipment as part of annual hardware replacement project; installs and configures computer equipment as a part of the annual hardware replacement project; prepares systems for staff and public use.
Opens trouble tickets and coordinates with coworkers to resolve the issue; installs configure computer, software, hardware, and network communications, troubleshoots and resolves hardware, software, and network problems.
Performs related work as assigned.
WORK ENVIRONMENT Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to electrical shocks.
SPECIAL INFORMATION Competencies Tech Savvy Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Interpersonal Savvy Relates openly and comfortably with diverse groups of people. Grasps others' more obvious social cues and responds appropriately; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.

Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Self-Development Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.

Nimble Learning Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.

County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences : Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.