Description ActioNet has an immediate opportunity for a System Administrator with the ability to obtain a Public Trustlocated in Washington D.C. Metro Area.ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government.
Our team practices and ensures a positive Customer Experience to all its end-users and support provided. The right candidate will exemplify a positive attitude, friendly communications, demonstrate patience, proper business attire, ensure timely response and resolutions, ensure comprehensive documentation to tickets and all work products, meets scheduling commitments and facilitates cross-functional activities as needed to reach a prompt resolution.
Duties and Responsibilities Provide daily support to end-users as needed, by supporting assigned tickets within ServiceNow. Exhibits professional behaviors and ensures high customer satisfaction at all times.Engineers, installs, configures, updates, and maintains Microsoft (MS) Windows servers in a large, complex environmentAddresses and rectifies server problems, works with Microsoft or other vendors as necessaryMaintains and upgrades automated scripts for application products to facilitate operational tasksCoordinates with Project Management, Security, Asset Management, and Service Desk teams as necessary for problem support and resolutionManages and executes various enterprise IT projects from requirements to implementationTests and deploys software updates and security patches to core infrastructure and serversProvides support and training as needed to Tier 2 and Tier 3 technical colleaguesProactively and effectively communicates with the team, ActioNet managers, and Government POCs, both verbally and in written correspondenceMonitors the ticket queue, assigns and works tickets, verifies ticket completion and adheres to SLA targets.Exhibits great customer service skills, both oral and written, at all times.Preferred Qualifications: Knowledge and skills with one or more of the following: MS Clustering, Citrix/Remote Desktop Services, Active Directory Certificate Services, VMware, SAN Provisioning, NIST/CIS Security Benchmarks, and Public Key Infrastructure (PKI)Experience with Google G-Suite, Google HangoutsITIL v3 Foundations certificationMCSA: Sever 2008 or 2012 certificationSolarwinds experience is a plusAny certification related to MS SCCM (Microsoft System Center Configuration Manager)Requirements: Public Trust clearance will be required to start, sponsorship available.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ********Direct Applicants, only. No Agencies, No third-party recruiters, please********
