SYSTEMS ADMINISTRATOR WHAT WE DO MATTERS: TransImpact is an industry leader in the development and application of end-to-end technology-based solutions that optimize shipping operations, create dramatic supply chain efficiencies, and transform the business performance of customers. We are an exciting entrepreneurial-minded company that continues to grow nationwide. Our clients include many well-known names, and we excel in growing our client base through referrals from our satisfied customers. TransImpact has been honored to have achieved multiple awards and acknowledges our employees for them.
LOCATION AND WORK: This position is located at our Independence, Ohio location. The ability to work in our office, with a hybrid schedule is required. Some onsite weekend and after-hours work may be required for events such as emergency maintenance, office relocations, and BCP testing.
OUR BENEFITS AND PERKS: We are consistently reviewing our benefits and making improvements to stay competitive and provide our teams with the best options and the most positive culture. Below are the highlights:
3 weeks of PTO in your first year of employment and 4 weeks of PTO in your 2nd year. Half-day Fridays during the Summer months if your schedule allows Hybrid work schedule - Mondays and Fridays you can work from home Medical, dental, and vision coverages at very affordable premiums that include family coverage 6% 401k match after your first year of employment At our offices, we provide free snacks, drinks, fancy coffee, a putting green, and other amenities that add to our laid-back, casual atmosphere. Our headquarters is by the beach in Emerald Isle North Carolina, and we have adopted that laidback but serious about our work type of atmosphere at all of our locations. We work hard and play hard! ABOUT THE POSITION AND OUR TEAM: The Systems Administrator position is responsible for the day-to-day Desktop Support and is the main technology infrastructure resource for our Ohio office. This position will provide Tier 1 & 2 Desktop support for desktop hardware and software and other computer-related technology issues and inquiries. The position will be the local arm of our US-based IT team and report to our IT Operations Manager.
Daily activities will be driven primarily by requests submitted by internal employees so this individual must be able to triage concurrent incoming requests to ensure the tickets are addressed according to business priority and/or are routed to the appropriate teams for resolution.
RESPONSIBILITIES: Evaluate, prioritize, and answer incoming service requests, IMs, email, and in-person requests for assistance. Provide efficient, high-quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues related to the systems. Maintain a positive working relationship with all departments, actively seeking out ways to improve their productivity. Timelines must be met and unresolvable issues must be escalated and followed up on till completion Create effective documentation on processes and issue resolution QUALIFICATIONS AND SKILLS REQUIRED: At least 3 years work experience in a technical capacity supporting desktop systems, ideally in a multinational environment. At least 3 years work experience in cloud technologies (Azure, AWS or private / datacenter) Possess an excellent understanding of Windows Operating Systems Strong knowledge of Microsoft Office Applications Experience with LAN, WAN Experience with attention to detail security hardening / patching monthly and as high risks occur (related to remediating interna; / external scans) Scripting experience (DOS, PowerShell, Python, JQuery ETC) Strong knowledge of disaster recovery planning and following Excellent troubleshooting skills Be a self-starter with the ability to find, research, and propose solutions to complex issues limited guidance or direction Working knowledge of network protocols and topology Solid PC hardware troubleshooting and repair experience Knowledge of Desktop Application Security best practices Exceptional interpersonal and customer service skills Ability to verbally and in writing, explain complex technologies with accuracy and confidence Ability to collaborate across teams within the organization Job responsibilities and any other duties needed to help drive our vision, fulfill our mission, and support our organization's values. IDEAL SKILLS/EXPERIENCE: Experience supporting Linux Experience supporting software development Experience with automating device patching Experience with automating laptop deployments Experience with computer migrating tool(s) experience Experience in Project Management Security support experience, Possess strong organizational skills WHAT WE WILL LOVE ABOUT YOU: You want to be a part of something bigger than yourself You respect all people You are mature and thoughtful in how you express ideas; a strong verbal and written communicator. You hustle every day and understand the importance of urgency and owning your outcomes. You're a leader and a teambuilder. You're goal-oriented and know how to influence others to move in a unified direction. WHAT YOU WILL LOVE ABOUT US: Here at TransImpact, we know there's a direct link between happy employees and happy customers, which together generate success for all of us. We believe that a supportive atmosphere, an emphasis on giving and humanity, and approachable leaders and managers help our employees reach their greatest potential.
We are very proud of our corporate culture and commitment to giving back to the community. Our employees are encouraged to commit to charity work and volunteering and are allotted 20 hours of PTO time to support our communities.
WE ARE SERIOUS ABOUT OUR MISSION: Our world is changing. Our values are not. Since the beginning, TransImpact has maintained a steadfast dedication to our core values: Work Ethic, Integrity, Professionalism, Passion, and Perfection . They guide everything we do. Every interaction with a client, every interaction with each other, everything we create.
TransImpact is an affirmative action and equal opportunity employer (EOE). Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. TransImpact is committed to providing access, equal opportunity, and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact Wendy Bott, Human Resource Department, or Recruiters: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by TransImpact, or by failing to comply with the TransImpact recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. TransImpact works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
