Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world's coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.
We are a team of motivated and hardworking creators and doers. If you're looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply!
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
Your Purpose:
Paperless Parts is looking for a highly motivated System Support Administrator with a technical background in cloud-based applications and MacOS. You will assist our employees with solving technical issues within our corporate IT space. You will be the primary contact for all user issues that are blocking or reducing productive workflows. Must be comfortable with employees that are in-office, remote or hybrid. This role will report directly to the VP of Finance.
Who Are You:
You are technically savvy, well organized, detail oriented and effective in communicating to both technical and non-technical personnel. You work well with a variety of personalities that all have different priorities. You are willing to learn new technologies and take challenges head-on. You ensure that all issues are resolved quickly and effectively. You do not mind the task switching from resetting passwords to setting up conference rooms. You are the go-to person for technical issues.
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
Responsibilities include:
Assist with provisioning, installation, configuration, operation, and maintenance of IT systems hardware/software and related tools and infrastructure, supporting engineering, software development and production environments.
Provide technical support to all end users (office and remote) for computer applications, system issues, password resets and any basic networking issues (connection to VPN or wireless)
Provide basic support of existing in-house and 3rd party business applications such as installation, troubleshooting and updating
Documentation, tracking and monitoring of issues using IT ticketing system
Assisting with onboarding and offboarding of employees
Maintain inventory documentation to support baseline stocking requirements
Office technology setups skills
Provide technical support for conference rooms
Hardware vendor warranty support for repairs and replacement
Ability to triage tickets and escalate issues to minimize disruptions to user workflows
Working with teams to implement security and privacy requirements
Maintaining CIS benchmarking and other security and compliance requirements throughout the environment
Participating in incident response, contingency planning and recovery activities
Working with vendors to maintain industry best practices and configurations within each application
Knowledge, Skill, and Abilities: Minimum 4+ years of experience in a system support or help desk position (Tier 1)
Must have experience with Mac OS and Google Workspace
Customer service skills must be able to work with a variety of end users
Experience with Slack and Okta
Strong understanding of SaaS
Understanding of CIS benchmarking
Experience with Zero Trust environments
CompTIA A+ and/or Security+ (Preferred, not required)
Strong critical thinking and problem solving skills
Strong written and verbal skills
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.
Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided: 100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend/free gym membership
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
