System Services Representative - Austin

IBM seeks to hire a Systems Services Representative for the Austin, TX area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and Multi-Vendor systems and components, including hardware, networking products, software, and operating systems in a data center environment. They could be responsible for Intel Server, Networking and Storage. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance , configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as system assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed.An in-depth background verification/check may be required by the client(s) for onsite access to their facility.