As a System Administrator, you will provide technical support for software, hardware, wired or wireless network infrastructure, and system security. This includes managing user accounts and passwords, assisting Cyber Support Desk with user requests for assistance and providing advice and support to customers regarding hardware and software malfunctions or inadequacies. You will be performing testing, troubleshooting, and correcting problems relative to interoperability of system components such as hardware, software, and applications programs to include security and software patches. You will identify and resolve common problems, questions, or situations and provide support in a manner that minimizes interruptions to the customer's ability to carry out business activities. You will also act as the primary VTC scheduling POC for VTC operations. You will plan, design, and evaluate VTC networks and recommend solutions to support and maintain. Responsibilities: Provide Help Desk support for technical assistance, support of multiple software versions, incident processing Add, remove, or update user account information Set/reset user passwords Establish individual user accounts (including e-mail) Respond to user requests for assistance and provide advice and support to customers regarding hardware and software malfunctions or inadequacies Install, support, and maintain desktop computer operating systems, hardware, and software Diagnose software and hardware failures to resolution Perform hardware repair on identified server and client systems Identify and resolve common software and hardware problems, questions, or situations Maintain accountability for software programs assigned to organization Control current versions and new releases of applications and software Perform VTC operations, scheduling conference calls, coordinating with customers and distant end attendees Receive and respond to incoming calls, and/or e-mails regarding AV and VTC software/hardware problems VTC Operator will plan, design, and evaluate VTC networks and recommend solutions to support Deliver required audio-visual service levels according to customer policies and user requirements Provide analysis, diagnosis, and resolution of AV and VTC hardware problems and networks for the customer and recommend or implement corrective solutions Develop processes to effectively troubleshoot AV and VTC issues onsite and over the phone Ensure stability of teleconferencing & video conferencing equipment, by performing monthly Preventive Maintenance Inspections of conference equipment and other presentation equipment Document instances of VTC AV equipment failure, repair, installation, and removal Qualifications: Will have a solid understanding of Video Conferencing protocol, Codecs, VTC equipment and knowledge of DISA GVS services for NIPR/SIPR/JWICS unclassified and classified conference services Must have TS/SCI clearance ABOUT EASY DYNAMICS Easy Dynamics Corporation is a leading 8a and Woman-Owned Small Business (WOSB) technology services provider with a core focus in Cybersecurity, Cloud Computing, and Information Sharing. We are builders, problem solvers, and trusted advisors who bring well-architected solutions and management consulting to our clients to align them with the best practices their missions demand. As industry leaders, we are committed to delivering unparalleled quality and service in all aspects of our organization and providing our customers with outstanding technical excellence and the business acumen to advise them on both tactical and strategic initiatives. Easy Dynamics' culture is best described as "East Coast address, West Coast attitude." We offer a flexible, laid-back atmosphere with a strong focus on maintaining a collaborative team environment. Our employees always come first, and we are active in ensuring their personal and professional growth. To learn more about our company culture and our excellent benefits package, please visit our careers page.
Easy Dynamics is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal state or local laws.
