Switchboard Operator Associate

Job summary
Switchboard Operator AssociateLocation: Zanesville, OHWork Shift: Varied Shift (United States of America)
Job seniority: associate level
Responsibilities
• Performs accurate high-quality liaison services, direction and general information to promote service excellence to physicians, staff, patients and other customers.• Performs call processing, paging (overhead and pager) alarm alert monitoring and code communications throughout the system.• Maintains knowledge of and assists the organization in directing calls and code response by paging proper areas/physicians/staff.• Monitors alarms and dispatches required staff as needed for response.• Maintains the highest degree of professionalism and confidentiality at all times.• Demonstrates proficiency in Code Blue and other computer applications and technologies.• May provide assistance in areas of Access Center or Service Response Center.• Demonstrates initiative and creativity to continuously improve services.• Provides outstanding customer service to internal and external customers.• Performs other functions as assigned.
Requirements
• Successful completion of high school or equivalent required.• Six months experience in a high call volume center or related setting.• Excellent interpersonal, communication, and decision-making skills.• Ability to provide outstanding customer service and maintain a high degree of confidentiality.• Demonstrated excellence with listening, verbal skills.• Effective oral communication in English is required to perform job duties.• Ability to work independently and under pressure in a complex and changing working environments.• Experience with computer software programs (Microsoft Office, etc.)