Job DescriptionEmbodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.The Sustainable Transportation Specialist is responsible for carrying out Virginia Tech's student-focused transportation demand management strategies at its Northern Virginia locations. This includes the Washington Metropolitan Area Transit Authority's (Metro's) University Pass (U-Pass) Program and Capital Bikeshare's University Membership Program. This will involve collaborating with stakeholders in Blacksburg and Northern Virginia to ensure the programs operate smoothly. Reporting to the Transportation Network Manager, the incumbent also provides customer service to Hokie Bike Hub customers, including instructing people in bicycle maintenance and repair, answering questions about sustainable transportation programs offered by the university, as well as staffing the customer service desk. In addition, the position performs similar tasks at various campus and community events, such as student orientations, bike to campus days, etc.The incumbent also performs other duties as requested by the supervisor, takes initiative to support the best interests of the department and a healthy work environment, strives to fulfill the terms in the Standards of Business Conduct and Virginia Tech's Principles of Community, and supports the university's motto, Ut Prosim (That I May Serve).Required Qualifications• Bachelor's degree or equivalent training and experience that equates to a Bachelor's degree.• Working knowledge of Microsoft Office applications.• Ability to work independently, manage multiple priorities and problem solve.• Strong customer service skills, including the ability to resolve customer issues efficiently and tactfully.• Ability to complete documentation and paperwork neatly and accurately.• Willingness to learn bicycle mechanic skills.• Availability to work occasional evenings and weekends throughout the year.• Ability to answer phone calls and effectively respond to voicemail messages.• Availability to travel to Virginia Tech's Northern Virginia locations a few times per year.Preferred Qualifications• Knowledge of Northern Virginia area transportation options.• Demonstrated experience with bicycle maintenance and repair, including: adjustments, basics of wheel truing, flat tire repair, brake pad replacement, brake cables and housing replacement, shift cables and housing replacement, and adjustment of derailleurs for proper shifting.• Demonstrated educational skills.• In-depth knowledge of bicycles and bicycling, including safe cycling practices, bicycle facility/infrastructure types, and promotion of bicycling as a form of transportation.• Previous experience working at a university.• League Cycling Instructor (LCI) certification from the League of American Bicyclists.Pay Band3Appointment TypeRegularSalary InformationAnticipated starting salary is between $37k and $42k, commensurate with experience.Review DateMarch 14, 2024Additional InformationThe successful candidate will be required to have a criminal conviction check.About Virginia TechDedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.If you are an individual with a disability and desire an accommodation, please contactDan ****** regular business hours at least 3 business days prior to the event.
