Support Specialist

Job Description:

Rivian is seeking a part-time Support Specialist to join our team in Houston, Texas. As a Support Specialist at Rivian, you will be responsible for providing excellent customer support to ensure the satisfaction of our clients. You will work closely with our team to troubleshoot technical issues, answer customer inquiries, and provide solutions in a timely and professional manner.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Troubleshoot technical issues and provide solutions to customers.3. Coordinate with internal teams to ensure timely resolution of customer issues.4. Maintain accurate records of customer interactions and transactions.5. Provide product demonstrations and training to customers.6. Assist with the development of support materials and documentation.7. Stay up-to-date on product knowledge and industry trends.8. Collaborate with team members to continuously improve customer support processes.

Requirements:- 2 years of experience in a customer support role- Confident and resilient personality traits- Strong presentation and innovation skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Knowledge of environmental responsibility and sustainable practices is a plus

Benefits:- Paid sick leave- Training and professional development opportunities- Company transportation

Working Environment:At Rivian, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating innovative solutions that have a positive impact on the planet.

Equal Opportunity Statement:Rivian is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.