Support Services Technician 2 in Kansas City KS Job Duties and Responsibilities: Perform troubleshooting and repairs of Windows 10 and some Apple products. Perform troubleshooting on Network Printers, Multifunctional Devices, and Home Office Printers. Perform troubleshooting and have a working knowledge of Office365. Knowledge of accessing systems remotely via remote tools such as Teamviewer. Perform troubleshooting on remote VPN connectivity. Perform troubleshooting on network drive access. Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups. Perform troubleshooting in AS400 environment. Perform Software installs. Perform troubleshooting on mobile devices, iPhone/iPad and Android. Work daily with internal customers via phone and email. Accurately record all work and troubleshooting in tickets in the ServiceNow Ticketing system. Maintain a positive, professional attitude always. Other duties may be assigned as required Knowledge, Skills, and Abilities: Able to demonstrate superior customer service skills. Able to communicate and translate complex technical topics into easy-to-understand concepts. Able to multi-task. Able to document technical processes. Able to proficiently manage and troubleshoot Microsoft desktop operating systems. Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution. Working knowledge of Active Directory Users and Comp. Working knowledge of Apple products including iPhone, iPad, and Mac Computers
We are seeking a skilled Support Services Technician 2 located in Kansas City KS. Join our team at Akkodis where you will work on-site with our client company. Apply now for this exciting opportunity! Pay Details: $20.00 to $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements. Report this job Dice Id: cxmodoak1 Position Id: US_EN_6_914757_1537473
