Job Description Support Services Associate Department: University Bookstore - Administration - 170500 Minimum Qualifications
High school diploma or equivalency.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. License/Certification Required Essential Job Functions
Supervise students in the Tech Center.
Possess strong customer service skills.
Log data for all computer sales with accurate customer data.
Assist the Tech Center Buyer and serve as their backup when needed.
Maintain presentation of the Tech Center sales floor including stocking inventory and ensuring merchandise is displayed neatly.
Proficiently operate the NetSuite ERP and POS software Knowledge, Skills, & Abilities Required for this Position
Customer Service and Point-of-Sale knowledge.
Broad knowledge of: computer brands/parts (Apple, Dell, etc.) memory hard drive graphics accessory brands headphones & earbuds USB cables & chargers
Essential programs used daily: Net Suite Microsoft Application Google Suite
General technical knowledge with an ability to communicate that knowledge well.
Set up and take down demos and install security cables.
Register/Check Out trained and must be able to confidently handle: Cash Credit/Debit card payments Closing the register for end-of-day business Must adhere to University PCI compliance. Preferred Qualifications
Large-scale retail experience.
Good communication skills.
Ability to delegate and ability to focus on timely task completion.
Supervisory experience is desirable.
Graduation from high school and five years of experience in large-scale merchandising, two years of which must have been in a supervisory capacity: or an equivalent combination of education and experience. Work Schedule/Hours: The Campus Store is open from 8- 6, Monday- Thursday, Friday 8-5, and 10-3 pm Saturday with extended hours for special events.
Anticipated Hiring Range: #31,418 - $36,250
Closing Date: 4/14/2024 To apply, visit https://appstate.peopleadmin.com/postings/45305
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
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