Support Representative - Work From Home

Job Description:

PulteGroup is currently seeking a Support Representative to work remotely from home in Charlotte, North Carolina. This part-time entry-level position requires a hardworking and resilient individual who possesses strong persuasion and analysis skills. As a Support Representative, you will be responsible for providing exceptional customer service, resolving inquiries and issues, and maintaining positive relationships with clients.

Responsibilities:- Answering customer inquiries via phone, email, and chat- Resolving customer issues in a timely and efficient manner- Providing product information and troubleshooting advice- Documenting customer interactions and feedback- Collaborating with other team members to improve processes and procedures- Participating in training and professional development opportunities- Ensuring customer satisfaction and retention

Requirements:- High school diploma or equivalent- Excellent communication skills- Ability to work independently and as part of a team- Strong attention to detail and organizational skills- Proficient in Microsoft Office and customer relationship management software- Previous customer service experience is a plus, but not required- Must be able to work a flexible schedule, including evenings and weekends

Benefits:- Company-provided equipment- Training and professional development opportunities- Life insurance coverage- Opportunity to work in a creative and motivating environment that encourages growth and success

Equal Opportunity Statement:PulteGroup is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.