Support Representative - Work From Home

Job Description:Symantec, a leading cybersecurity company, is seeking a dedicated and reliable Support Representative to work remotely from Charlotte, North Carolina. This part-time position at the Associate level requires a minimum of 4 years of experience in a similar role.

Responsibilities:- Provide high-quality customer support via phone, email, and chat- Troubleshoot technical issues and provide solutions in a timely manner- Conduct research to resolve complex customer inquiries- Make informed decisions on escalations and issue resolutions- Collaborate with cross-functional teams to ensure customer satisfaction- Maintain accurate records of customer interactions and solutions provided

Requirements:- Minimum of 4 years of experience in customer support or a related field- Strong research and decision-making skills- Excellent written and verbal communication skills- Ability to work independently and as part of a team- Proficiency in using customer support software and tools- High school diploma or equivalent required, college degree preferred

Benefits:- Parental leave for eligible employees- Dental insurance coverage- Company-provided equipment for remote work

Working Environment:At Symantec, we empower our employees to take ownership and make impactful decisions. You will have the opportunity to work in a collaborative and supportive environment where your contributions are valued.

Equal Opportunity Statement:Symantec is an equal opportunity employer and is committed to diversity in the workplace. We welcome applicants of all backgrounds and abilities to apply for this position.

Deadline to Apply: ********

If you are a dedicated and reliable individual with a passion for customer support, we encourage you to apply for the Support Representative position at Symantec. Join our team and help us protect the digital world!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.