Support Officer - Work From Home

Job description:

Progressive is seeking a Support Officer to work from home in San Diego, California. This part-time position is ideal for an entry-level professional with a strong drive and resourcefulness. As a Support Officer, you will be responsible for providing assistance to customers and clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities:- Respond to customer inquiries via phone, email, or chat- Assist customers with product or service-related issues- Take ownership of customer concerns and follow through to resolution- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure customer satisfaction- Identify opportunities for upselling or cross-selling products and services- Stay up-to-date on company policies and procedures

Requirements:- Strong interpersonal and communication skills- Ability to work independently and problem-solve effectively- Proficient in Microsoft Office and other relevant software- Prior experience in customer service is a plus- Bachelor's degree in a related field or equivalent experience

Personality traits:- Driven- Resourceful

Soft skills:- Negotiation- Problem-solving

Benefits:- Travel opportunities- Parental leave- Remote work flexibility

Working environment:At Progressive, we prioritize work-life balance and employee well-being. Our team members have the flexibility to work from home and tailor their schedules to meet their needs.

Deadline to apply:June 12, 2024

Equal opportunity statement:Progressive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any legally protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.