Support Officer - Remote Work

Job Description:

Airbnb is seeking a Support Officer to join our team on a part-time, remote basis in Philadelphia, Pennsylvania. As an Entry Level Support Officer, you will play a key role in ensuring excellent customer service and support for our users.

Responsibilities:- Provide timely and efficient responses to customer inquiries and issues via various communication channels- Troubleshoot and resolve customer concerns and complaints with empathy and professionalism- Collaborate with cross-functional teams to escalate and resolve complex customer issues- Develop a deep understanding of Airbnb products and services to provide accurate information to customers- Utilize resources effectively to address customer needs and provide creative solutions- Meet and exceed performance metrics related to customer satisfaction and response times- Continuously seek opportunities to improve processes and enhance the overall customer experience

Requirements:- Resourceful and driven individual with a strong desire to help others- Excellent communication skills and ability to persuade and influence others- Creative problem-solving skills and ability to think outside the box- Comfortable working in a fast-paced and dynamic environment- Proficient in using technology and navigating various software applications- High school diploma or equivalent required

Benefits:- Retirement plan- Employee discounts- Visa sponsorship available for qualified candidates

Working Environment:At Airbnb, we prioritize promoting work-life balance and employee well-being. Our remote work setup allows for flexibility and autonomy, while still providing the support and resources needed for success.

Equal Opportunity Statement:Airbnb is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.