We are looking for a dynamic and experienced Support Manager to join our team at Booking.com. This is a remote work position based in Fort Worth, Texas, US, and we are seeking a candidate with at least 7 years of experience in a similar role.
Responsibilities:- Manage and lead a team of support staff to ensure exceptional customer service and problem-solving- Develop and implement strategies to improve the overall support experience for our customers- Coordinate with internal departments to address customer issues and provide timely resolutions- Monitor and analyze support metrics to identify areas for improvement and implement effective solutions- Provide training and mentoring to support staff to enhance their skills and performance- Handle escalated customer complaints and issues in a professional and courteous manner- Contribute to the development and implementation of support policies and procedures
Requirements:- Bachelor's degree or equivalent work experience- Experience in a support management role for at least 7 years- Strong project management skills to effectively lead a team and prioritize tasks- Excellent communication skills, both written and verbal, to interact with customers and internal teams- Reliable and confident personality traits to inspire and motivate your team- Ability to work independently and remotely, while still fostering a strong team environment
Benefits:- Travel and spending expenses for work-related trips- Training and professional development opportunities to enhance your skills- Travel opportunities to visit different Booking.com offices and locations around the world
Working environment:At Booking.com, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We encourage innovation, creativity, and continuous improvement in our work processes and customer interactions.
Equal opportunity statement:Booking.com is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified individuals are encouraged to apply for this position.
Deadline to apply: May 17, 2024
If you meet the requirements and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
