Support Manager

Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being. Agency Description The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city's prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities. CEO is Philadelphia's Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding. Guiding Principles (We believe…) The people of Philadelphia deserve the opportunity to live happy, healthy, full lives. City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the well-being of all residents. People can offer meaningful insights into both personal experiences and how systems around them function. Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities. Values (How We Work) Dignity: We actively respect our individual colleagues and people in the community. Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute. Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward. Accountability: We are transparent and honest about our plans, our actions, and our results. Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully. Job Description Position Summary: The Partnerships & Strategic Support Manager will manage a portfolio of work that aims to provide leadership in convening partners and communities of practice such as nonprofits and AmeriCorps programs in order to advance organizational capacity in equitable community engagement as well as advance racial equity practices in service & volunteerism programs. Supporting the Director of Partnerships & Capacity-building, the manager will also collaborate with the Training & Development Manager on key initiatives as well as with the Racial Equity vertical on organizational priorities. Essential Functions In this role, you will:
Lead implementation of support and capacity-building with key partners, programs, and communities of practice, specifically the AmeriCorps National Service Task Force, the AmeriCoprs Financial Empowerment Services, and the Volunteer Support Program, as well as grant-funded partner programs such as the PDPH Nonprofit Learning Collaborative. Manage all partner engagements in the AmeriCorps National Service Task Force and the AmeriCorps Financial Empowerment Services program. Develop plan to build capacity within communities of practice and lead implementation. Develop plan to build out engagement with the Volunteer Portal, incorporating equitable engagement practices with community and organizational use of portal. Manage all aspects of AFES program and collaborate with fiscal team on fund management. Cultivate, grow, and support a community of equitable community engagement practitioners. Provide positive and beneficial collaboration and grow engagement in AmeriCorps National Service Task Force as needed Develop relationships and partnerships that support the objectives to enhance equitable engagement practices across our audiences Manage communication with internal and external partners Develop and manage outreach strategy for trainings Other relevant duties as assigned Other duties as assigned Required Competencies, Knowledge, Skills and Abilities: Three to five years of full-time or equivalent part-time experience managing equity-centered culture change projects in complex community-based or institutional organizations. Three to five years of experience with partner or community engagement experience. Action oriented; an individual not afraid to roll up their sleeves and get into the details of the operation. Ability to operationalize a shared vision Experience facilitator or trainer Excellent time management skills with capacity to work simultaneously on multiple tasks and projects and deliver on deadline. Comfort working with data and digital systems. Preferred But Not Required Bilingual (Spanish and/or Mandarin Chinese preferred) Experience with community-based or non-profit engagement Experience managing a repository of guides, tools, templates to advance equitable practices. Qualifications 3-5 years experience in project/program management 3-5 years experience with developing training content and facilitations Experience, familiarity and comfort with starting new projects/initiatives Experience launching and managing new programs Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary Range: $55,000 - $70,000 Discover the Perks of Being a City of Philadelphia Employee: Transportation: City employees get unlimited FREE public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more. Parental Benefits: The City offers its employees 6 weeks of paid parental leave. We offer Comprehensive health coverage for employees and their eligible dependents. Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at or send an email to .
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