Job Description:
Walgreens Boots Alliance is seeking a part-time Support Manager to join our team in Fort Worth, Texas. As a Support Manager, you will be responsible for overseeing the day-to-day operations of the support team, ensuring smooth and efficient functioning within the organization.
Responsibilities:1. Manage and lead a team of support staff, providing guidance, coaching, and support as needed.2. Develop and implement policies and procedures to improve efficiency and effectiveness within the support department.3. Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions as necessary.4. Collaborate with other departments to ensure seamless communication and coordination of support services.5. Handle escalated customer inquiries and issues, resolving them in a timely and professional manner.6. Analyze data and metrics to track team performance and identify trends, making recommendations for improvement.7. Assist in recruiting, training, and onboarding new support team members.8. Develop and maintain strong relationships with external vendors and partners to ensure seamless support services.
Requirements:1. Bachelor's degree in Business Administration, Management, or a related field.2. Minimum of 7 years of experience in a support or customer service role, with at least 3 years in a managerial capacity.3. Strong leadership skills with the ability to motivate and inspire team members.4. Excellent communication and interpersonal skills.5. Passionate about providing exceptional customer service and support.6. Reliable and dependable with a strong work ethic.7. Highly adaptable and able to thrive in a fast-paced, dynamic environment.8. Experience with CRM systems and other support tools is a plus.
Benefits:- Parental leave- Joining Bonus- Training & professional development opportunities
Working Environment:At Walgreens Boots Alliance, we embrace a culture that challenges norms and encourages bold thinking. As a Support Manager, you will have the opportunity to make a significant impact on our organization and the customers we serve.
Deadline to Apply: June 10, 2024
Equal Opportunity Statement:Walgreens Boots Alliance is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued for their unique perspectives and contributions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
