Company Description About Playtech Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.comHere at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.Ready to level up your career?Playtech's Sports is looking for a proactive Support Engineer to perform a frontline support role.Job DescriptionYour influential mission. You will...Take ownership of support tickets throughout the entire life cycle and conclusionCommunicate about issues with B2B clientsMaintain tickets in an issue-tracking systemCoordinate issue resolution with third parties and development teamsInvestigate issues, interrogating logs and working through codeReply to customers within the support ticketCommunicate with feed providers for issues that may be on their sideCreate scripts to help access the relevant informationLiaise with development teams to triage ticketsCommunicate with Account Managers for issues raisedQualificationsComponents for success. You...Already have at least 2 years of experience as an L1 or L2 Support EngineerHave experience with Linux system support and production systems supportBring experience with SQLHave bash scripting skillsHave worked with issue tracking systems Jira and ServiceNowBring troubleshooting skills: client issues debugging, logs analysis, anomalies detectionHave good communication skillsHave experience with web-based applicationsAre excellent communicator and you have prioritizing skillsYou'll get extra points for...Experience in developing applications in PythonExperience working with Docker and KubernetesSports betting experienceThrive in a culture that values...Initiative-taking and confident approach at the workplaceGlobal scope and inclusive working environmentConstant learning and development opportunitiesActive lifestyle and mental well-beingAdditional InformationPlaytech SportsPlaytech Sports specialises in the provision of online betting and gaming software to UK and global service providers. Headquartered in London and founded in 2005, our GenBet product provides operators with a robust and secure central customer management platform onto which any number of products can be added and managed. Sportsbook, Pool Betting, and Fixed-Odds Games modules allow the operator to tailor their online service whilst a comprehensive back office and reporting suite provide powerful tools for event and market management.Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
