Job Description:
We are looking for a dedicated and resilient Support Associate to join our team at Telephone & Data Systems. This position offers the opportunity to work remotely from New York City, NY on a part-time basis. As an entry-level position, no prior experience is required, making this a great opportunity for those looking to kickstart their career in the tech industry.
Responsibilities:- Providing remote technical support to our customers via phone, email, and chat- Troubleshooting technical issues and resolving customer concerns in a timely and efficient manner- Documenting customer interactions and solutions in our CRM system- Collaborating with the technical team to escalate complex issues and ensure timely resolution- Assisting with training new support team members and sharing best practices- Maintaining a positive and professional attitude when interacting with customers and colleagues
Requirements:- Strong time management skills to prioritize tasks and meet deadlines- People management skills to effectively communicate with customers and colleagues- Excellent written and verbal communication skills- Basic knowledge of technical concepts and familiarity with common software applications- Ability to work independently and as part of a team- Proficiency in English is required, additional languages are a plus
Personality Traits:- Dedication to providing excellent customer service- Resilience in handling challenging situations and finding solutions
Soft Skills:- Time management to juggle multiple tasks efficiently- People management to build rapport with customers and colleagues
Benefits:- Gym membership to help you stay healthy and active- Free accommodation options for those looking to relocate or travel for work- Vision insurance to support your overall well-being
Working Environment:At Telephone & Data Systems, we encourage a spirit of exploration and taking calculated risks for growth. You will have the opportunity to learn and grow in a supportive and dynamic work environment.
Equal Opportunity Statement:Telephone & Data Systems is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, veteran status, or any other legally protected status.
Deadline to Apply:Don't miss out on this exciting opportunity! The deadline to apply is May 29, 2024. Apply now and join our team as a Support Associate - Remote Work in New York City, NY.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
