Job Title: Supervisor, Site Programs Job Status: Full-time Functional areas/departments where this position may be located:
Community Health and Research Center Workforce DevelopmentACCESS - Hamtramck Job Summary: Under general direction, the Supervisor of Site Programs uses specialized knowledge and skills in coordination, development, planning, implementation, and evaluation to oversee programs at a specific site. Works closely with department leadership who oversee programs and services represented at campus to ensure all are operating in accordance with guidelines and expectations. Ensures integration of programs, services, and support at campus. With guidance, seeks out opportunities to engage with members of the community and entities including community-based organizations who operate in the neighborhood and surrounding communities, and represents the organization at meetings as needed and directed.
Essential Duties and Responsibilities: Oversee the daily operation of assigned programs to ensure all requirements are met Ensure effective service delivery and integration of services for assigned program(s)Provide, lead, and organize others with regards to maximizing service delivery and community engagementCommunicate with leadership about opportunities and challenges with respective programs, services, and employees at site Oversee, coach, mentor subordinates, monitor and manage the work of others and complete annual appraisalsOversee daily office operationsEnsure smooth and efficient delivery and provision of services that meet the expectations and needs of various stakeholders including the organization, funders, residents of the neighborhood and program clientsContribute towards the achievement of organization's strategic and operational objectivesMonitor and make recommendations to help improve operation, processes and best practices that result in improved operation of programs and services at siteMotivate and support community members and groups through publicity, outreach, public speaking, event planning and the cultivation of various types of external support and collaborationConduct outreach to expand client base, build relationships with community organizations, including faith-based organizations, community centers, local (city and county officials and entities), schools and service organizationsCreate, manage, and operate within a specified budget in conjunction with the Fiscal DepartmentTrain staff on new curricula required by the funders for requirements in the work plan or annual plans Maintain current knowledge of trends in the field through self-directed professional reading, developing, and maintaining key contactsMaintain positive community and public relations image of the department and organizationSupport the department leadership to identify, develop, cultivate, and maintain relationships with funding sources, individual donors, and community partnersCollaborate with other functions within the organization to track, monitor and report data to assess the site's impactMay serve on various committees, task forces, and working groups in the community as needed and directedMay assist with writing of grants including gathering data and researching informationOperate standard office equipment and use required software applicationsPerform other duties and responsibilities as assignedKnowledge, Skills, and Abilities: Knowledge of:
Work processes and tools within own areaMethods used to evaluate and monitor appropriate staffing levelsAppropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans, and addressing performance deficienciesQuality assurance, customer service and employee performance metricsDeveloping and maintaining operations within a defined budgetStudent Empowerment practices or Workforce Development operations or Medical, Public and Behavioral Health clinical operationsAdministration and management skillsSkill in:
Public speakingOperating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeAbility to:
Partner with other functional areas to accomplish objectivesFacilitate meetings, ensuring that all viewpoints, ideas, and problems are addressedAttend to detail, while maintaining a big picture orientationRead, interpret, analyze, and apply information from routine reports, customer, and employee feedbackInterpret and apply policies and identify and recommend changes as appropriateWork under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing prioritiesCommunicate effectively, both orally and in writingReach out to local communities and partner with other organizations and local government to deliver services to a broader audience and make an impact on lives of those in needWork independently as well as collaboratively within a team environmentHandle stressful situations and provide a high level of customer service in a calm and professional mannerEstablish and maintain effective working relationships at all levels of the organizationInterpret, speak, and write in Chaldean is preferredEducational/Previous Experience Requirements: Minimum Degree Required:Bachelor's degreeMaster's degree preferredRequired Disciplines:Social Work, Business Administration, Health Administration, Public Health, Public Policy, or related field~and~
At least 3-5 years of experience working in workforce development or a mental health, health management, business, public health, or public policy setting or any equivalent combination of experience, education and/or training approved by Human ResourcesLicenses/Certifications: Licenses/Certifications Required at Date of Hire:Licensed Master Social Work (LMSW) preferred Working Conditions: Hours: Normal business hours, some additional hours may be required
Travel Required: None generally required
Working Environment: Climate controlled office
