Job description:
OBJECTIVE:
As a Park Supervisor, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Supervisors are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages. ESSENTIAL JOB FUNCTIONS: Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park. Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals. Assist the Park Manager with training, developing, and auditing. Foster a positive and collaborative work environment among park staff. Audit schedules and requests needed approval from the Park Manager. Opens and closes the park via using keys or a code. Communicate any guest or employee issues to the Park Manager. Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD. Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash. Operating the billing transactions accurately by verifying the amount displayed on the POS. Organizes the refrigerator with drinks, snacks, chips, and ice cream. Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock. Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines. Clean restrooms and all sanitize all park structures. tables, chairs, playground structure. Schedule and coordinate family events and assist events operate efficiently. Other duties as assigned. PHYSICAL DEMANDS: Stand, walk, bend, twist constantly. Frequent bilateral hand movements. Good finger dexterity. Must be able to work in noisy environments created by guests, such as children yelling and music. Must be able to tolerate a hectic and busy work environment during peak hours. Must be able to work in a tight structure and be comfortable with heights. QUALIFICATIONS: High school diploma or equivalent qualification required. Work weekends and holidays Able to work with children. Operate an iPad. Good communication skills, customer service skills, and conflict resolution skills Leadership skills Strong organizational skills Ability to make effective decisions in a fast-paced environment. Prioritizing guest satisfaction and continuously improving services. Demonstrating a commitment to safety and emergency preparedness. Work independently Read and write in English.
KE|Rev.12.29.23
EMPLOYEE'S STATEMENT OF UNDERSTANDING AND ACKNOWLEDGEMENT
I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.
As an employee, I will strive to uphold the organization's mission statement and core values. All employees are required to adhere to those values in all their interactions with customers and fellow employees. I also acknowledge that the company retains the right to adjust and rewrite the job description at any time without prior notice.
My signature below constitutes my understanding of the requirements, essential functions, and duties of the position. I also understand that this job description does not alter the employment-at-will relationship.
Signature Date
Print Name
Job Type: Full-time
Pay: $16.80 per hour
Expected hours: 40 per week
Benefits: Dental insurance Health insurance Paid time off Vision insurance Experience level: 1 year 2 years Shift: Day shift Evening shift Morning shift Weekly day range: Weekends as needed. Application Question(s): Do you have OPEN availability? (Note: Weekends and Holidays are mandatory) Are you 18 years or older? Please keep in mind that Kids Empire conducts background checks as part of our standard hiring process. By applying for a position with us, you will be notified that a background check will be conducted during the interview process. Experience: Supervising: 1 year (Preferred). Ability to Relocate: Houston, TX 77505: Relocate before starting work (Required). Work Location: In person.
About KIDS EMPIRE: Who are we? We are a fast-growing children's indoor playground facility with abundant growth opportunities. With 43 locations across 11 states and growing.
