We are looking for a resilient Supervisor Customer Operations to join our amazing team at Atlanta Airlines Terminal Company, LLC in Atlanta, GA.
Growing your career as a Full Time Supervisor Customer Operations is an unparalleled opportunity to develop essential skills.
If you are strong in decision-making, adaptability and have the right mindset for the job, then apply for the position of Supervisor Customer Operations at Atlanta Airlines Terminal Company, LLC today!
Job Title: Supervisor Customer Operations Pay Grade: 8
Salary: Entry Salary $80,136 Midpoint $100,008 Maximum $119,880
Department: Operations Reports to: Manager Customer Operations
FLSA Status: Exempt
Position Summary: The Customer Experience Supervisor is responsible for overseeing the overall operation of several buildings within Central Passenger Terminal Complex (CPTC), and ensuring that properties within their assigned portfolio are financially sound, well maintained according to AATC standards and comply with all regulatory and life safety requirements. In addition, the position assists in the development and monitoring of policies and procedures related to facility management, oversees employee development and matters included but not limited to: recruitment, interviewing, on-going performance supervision, and training, coaching and mentoring according to company standards. This position is part of the Customer Experience Leadership Team which may require assisting with special projects as assigned.
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Responsibilities: · Supports departmental objectives and goals in relation to safety, quality, and timely delivery of services.
· Ensures that custodial partners meet their contractual obligations in terms of manpower allocated and satisfactory completion of scheduled detail cleaning.
· Shares in the leadership, with other supervisors, of the Customer Experience Management Team and holds them accountable for a high level of performance, teamwork and customer service.
· Assists the Customer Experience Manager in the development, implementation and maintenance of internal controls and procedures that provide operational and fiscal control, cost savings, and effective utilization of assets and facilities.
· Analyzes the condition and the operations of assigned facilities and makes recommendations for improvements.
· Maintains regular contact and builds solid working relationships with customers, tenants, contractors, and AATC Staff to ensure the highest level of customer service.
Communicates, as appropriate, with all members of AATC regarding tenant matters that pertain to maintenance, cleanliness, or work requests within the assigned facility. · Communicates all issues/concerns relating to the assigned facility/facilities or contractors with the Customer Experience Management Team.
· Attends and participates in facilities related activities, meetings and organizations when possible.
· Attends meetings requested by regulatory agencies.
· Ensures compliance with all CPTC lease and regulatory requirements.
· Supervises Customer Experience Superintendents and supports them in supervision of their contractors.
· Responsible for completing timely performance evaluation for direct reports.
· Additional duties as assigned by management.
Qualifications and Requirements: · Bachelor Degree or any equivalent combination of training, education and experience which provides necessary knowledge, ability and skills to perform job functions.
· Minimum of three (3) years of experience with AATC, preferred assignments include Duty Officer or Facility/CS Superintendent. For external candidates, minimum 3 – 5 years of operational experience in a fast paced, regulated environment.
· Must be highly skilled in MS Office (Particularly Excel, Word and Outlook)
· Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.
Required to carry a company-supplied mobile device for trouble and emergency notification purposes · Required to be on call 24 hours a day, seven days a week, to ensure timely and appropriate resolution of any issue that may arise regarding resources under scope of responsibility.
Success Characteristics: Solid leadership presence. · Professional appearance and demeanor
Strong interpersonal skills, ability to communicate and manage well at all levels of the organization is essential. Excellent verbal and written skills Strong problem solving, creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis Ability to train and support users on new updates/enhancements as needed High level of integrity and dependability with a strong sense of urgency, accountability, and results-orientation. Superior project management skills, including the ability to execute and prioritize several tasks simultaneously. Strong executive presence and experience dealing with senior business leaders. Able to build solid collaborative relationships across the airport community. This position is located in Atlanta, GA. Atlanta Airlines Terminal Corporation is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package. Salary commensurate within the designated salary range for the position. Benefits of working as a Supervisor Customer Operations in Atlanta, GA:
? Opportunity to Make a Difference
? Company offers career progression opportunities
? Leading Industry Pay
