Job Title: Supervisor, Customer Claims USDepartment: Customer ClaimsLocation: Westminster, COWe are seeking a dedicated and eager person of action to join our dynamic and global Trimble shared services team. The Customer Claims Supervisor is in charge of overseeing daily team responsibilities, leading staff to perform all the steps necessary for completing requests in a timely and effective manner, coordinating with and supporting internal business divisions and external customers.What You Will DoYour role will involve being the point of contact for escalations of highly complex internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals. Leadership is an essential function of this role providing motivation, positive reinforcement, guidance, discipline, training and energy for the team to develop from and grow. Your top priorities are an improved customer experience, ensuring all compliance requirements are upheld, and encouraging a successful and efficient team atmosphere to set Trimble up for the highest level of success possible.Escalation Point of Contact: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner.Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes.Problem Solving: Problem solving capability that welcomes a challenge. Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests.Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution.Continuous Improvement: Responsible for identifying and initiating process improvements & changes on recurring customer disputes, process inefficiencies, ongoing improvements in customer service and operational processes.Customer Satisfaction:Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience.Special Projects: Participate in testing scenarios for special internal system enhancements.Set Team Priorities: Set daily priorities to ensure task completion.Internal Audits: Participate in audit activities and provide transparent information to audit professionals.Recruitment & Training: Drive recruitment process, training & development of team members.Mentorship: Supporting, enabling and mentoring subordinate leaders in preparation for advancement.Employee discipline and conflict management: For direct reports, and to assist other supervisors.Performance review and guidance: For direct reports, and to assist other supervisors.What Skills & Experience You Should BringOutstanding leadership and organizational abilitiesExcellent interpersonal and communication skills4 year degree or equivalent work experienceMinimum 5+ years of experience in process handling, accounting, order administration, sales support.Minimum of 2 years of experience in people managementOutstanding leadership & organizational abilitiesExcellent interpersonal and communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitudeAdaptable and open to change, with a continuous improvement mindset.Ability to work in a fast-paced stressful environment, prioritize tasks, and meet deadlines.Problem-solving and critical-thinking abilities to resolve order-related issues effectively.Experience with a top-tier Enterprise resource planning (ERP) system is a plus.Familiarity with Salesforce CRM systems and other relevant software applications expected.Trimble's Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.Trimble's Privacy Policy-Pay Equity-Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.-Hiring Range:70278-91478-Bonus Eligible?Yes-Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.-Trimble is proud to be an equal opportunity employer. We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individualswithout regard to race, color, sex, gender identity or expression, sexual orientation,religion, age, physical or mental disability, veteran status, pregnancy (includingchildbirth or related medical conditions), national origin, marital status, geneticinformation, and all other legally protected characteristics. We forbid discrimination andharassment in the workplace based on any protected status or characteristic. A criminalhistory is not an automatic bar to employment with the Company, and we considerqualified applicants consistent with applicable federal, state, and local law.The Company is also committed to providing reasonable accommodations forindividuals with disabilities, and individuals with sincerely held religious beliefs in our jobapplication procedures. If you need assistance or an accommodation for your job,******
