Subsidy Specialist
New Windsor, NY (http://maps.google.com/maps?q=565+Union+Avenue+New+Windsor+NY+USA+12553)
Job Type
Part-time
Description
WHO WE ARE:Healthy Kids is not just another childcare provider. We are Inc. 5,000's fastest-growing provider of Early Learning, Before and After School, and Summer Camp Programs with over 150 locations. We are a certified benefit corporation on a mission to reinvent accessible and affordable childcare for today's families and create opportunities for our team to do what they love (and feel valued while doing it). Join our award-winning community and dive into a world of excitement, growth, and endless possibilities. Check out what it's like to work with us athealthykidsprograms.com/workwithus.
We are seeking a motivated individual to join our Subsidy Team as a Subsidy Specialist. The Subsidy Specialist is our first point of contact for families interested in tuition assistance. The Subsidy Specialist is responsible for managing the child care approval, billing, and payment processes with various Subsidy programs in multiple states.
PAY:$19-$20 per hour
HOURS:Mon-Fri, 9am-5pm
JOB STATUS:Part-time, non-exempt
RESPONSIBILITIES
Responsible for the management of the child care subsidy program for each Healthy Kids site; this includes:
+ Registering new sites to accept subsidies
+ Renewing existing registrations
+ Completing any requests from governing state subsidy agencies
+ Maintaining registrations
+ Billing state agencies
+ Collecting and reconciling payments from agencies and/or parents
+ Handle billing tasks with state agencies and ensure timely collection and reconciliation of payments from agencies and/or parents.
+ Cultivate strong relationships with families through clear and responsive communication.
+ Collaborate effectively with caseworkers to facilitate smooth processes.
+ Stay abreast of state subsidy software systems like CCTA and Kinder Connect, ensuring proficient use.
+ Maintain meticulous records for each child, meeting all documentation requirements for financial assistance.
+ Demonstrate a commitment to delivering exceptional service and positively impacting lives.
+ Manage a high volume of emails and phone calls promptly and efficiently
Requirements
QUALIFICATIONS:
+ Proven customer support experience or experience as a client service representative, caseworker, or similar position
+ Strong phone contact handling skills and active listening
+ Ability to adapt/respond to different types of characters
+ Excellent communication skills
+ Ability to multi-task, prioritize, and manage time effectively
+ Strong attention to detail and accuracy
+ Strong data entry skills
+ High School diploma or the equivalent
+ Ability to read and communicate effectively in English
+ Must demonstrate the willingness to work in a team environment and be a team player
+ Possesses the ability to adjust to changing workflows and processes
+ Ability to work with limited supervision & still be productive, timely, and accurate
PERKS:
+ On-Demand Pay:Because why wait for payday when you can have your money when you need it?
+ Telehealth Benefits:Stay healthy and happy with access to virtual care
+ 401(k) for eligible employees PLUS a 1% employer match:Yep, we're serious about your future too!
+ Paid Sick Time Off:Because everyone needs a break sometimes.
+ Career Development:Level up your skills and expertise on us!
+ Growth Opportunities:We're growing and we need people to grow with us!
+ AFLAC Supplemental Plans:Because we believe in going above and beyond to take care of our team.
+ Did we mention certain applicants qualify for tuition assistance?Reach out to us for all the details!
In addition, we offer competitive benefits for our full time employees including:
+ Paid Holidays
+ Health, Dental and Vision Insurance
+ Life Insurance
+ Short Term and Long Term Disability Insurance
AFLAC Supplemental PlansHealthy Kids is dedicated to creating a workforce that promotes and supports diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Healthy Kids Programs makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, visit: healthykidsprograms.com
Salary Description
$19-$20 per hour
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