Job summary
This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy.Must embrace Company values and have a mentality to protect the Ross treasure.
Job seniority: associate level
Responsibilities
• Maintaining Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.• Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.• Removes clutter and ensures safe, clear egress to emergency exits.• Developing Great Teams & Partnerships: Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.• Treats all Customers and Associates with respect.• Demonstrates courtesy, friendliness, and professionalism at all times.• Recognizes Associates using Company recognition programs.• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.• Other duties as assigned to support Loss Prevention initiatives.• Personal and Store Brand: Represents and supports the Company brand at all times.• Maintains a professional appearance, in accordance with Company dress code.• Mitigating Theft & Fraud: Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.• Gathers theft indicators and uses internal or external intelligence to impact shortage trends.• Effectively communicates to Store Leadership and Loss Prevention Leadership.• Adheres to Company policy for external theft response.• Executes all Company Best Practices and maximize
Requirements
• Must embrace Company values and have a mentality to protect the Ross treasure.• Maintains a professional appearance, in accordance with Company dress code.• Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.• Treats all Customers and Associates with respect.• Demonstrates courtesy, friendliness, and professionalism at all times.• Recognizes Associates using Company recognition programs.• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.• Other duties as assigned to support Loss Prevention initiatives.• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
