Staff Services Manager Ii

Job Description and Duties Are you interested in making a difference in the lives of fellow Californians while  achieving your career goals? Are you a proven leader looking for an opportunity to  develop and manage dynamic, creative teams in a fast-paced environment? Do you  have a background in customer support? Do you enjoy the challenge of managing  multiple projects and using data to help improve business processes? Do you have  strong writing and communication skills? Then the Administrator Certification Bureau (ACB) within the Community Care Licensing Division (CCLD) may be the perfect fit for  you.
CCLD Policy, Training and Quality Improvement Branch is currently accepting  applications for a Staff Services Manager II (SSM II) to oversee ACB. The Bureau  implements the administrator certification program for Children's Residential and Adult  and Senior Care administrators, and ensures overall compliance of Department  approved, third-party training vendors by conducting compliance reviews and providing  technical support in order to promote the health, safety and well-being of individuals in  care.  The Bureau works closely with other CCLD programs and community partners to  ensure certification and training programs are responsive to changes in the industry and serve the  CCLD mission.
Under the direction of the Assistant Branch Chief, the SSM II, oversees the  administration of work process and program functions related to, implementation and  ongoing maintenance of data systems, compliance oversight of third-party training  vendors, and all functions related to certifying administrators for Children' s Residential  and Adult and Senior Care Residential Facilities.
Benefits: The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details. Telework / Remote Work Information: This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location.
Need help understanding the examination and hiring process? Do you have a question about CDSS? We'd love to hear from you!  Please contact us at . Please include the job classification and job control number in the subject line.
You will find additional information about the job in the .
Working Conditions This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer's markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.
Special Requirements Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.
All applicants are required to provide the following: • Statement of Qualifications - A Statement of Qualifications (SOQ) must be  submitted with Application/Standard Form 678. Applications without the SOQ  will not be considered. The SOQ should be typed, Arial 12 pt font and no more  than two pages in length. Resumes DO NOT take the place of the SOQ.  The SOQ must respond to each of the following: 1. Describe your experience coaching employees and creating a  productive and equitable work environment with a hybrid workforce.
2. Describe a single experience that demonstrates your ability to  manage a complex multi-year project.
3. Describe a single experience where you used data and input from  subject matter experts, internal and community partners to improve a  business process.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide office transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for an appointment.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Essential Qualifications
• Strong leadership and management team experience, demonstrating an ability to  create a clear vision, set goals and expectations, encourage initiative and  accountability at all levels.
• Demonstrated experience coaching employees and creating a work environment  that stimulates learning, encourages growth, and recognizes individual  achievements to ensure peak performance and quality customer service.
• Demonstrated experience using continuous improvement processes to ensure  business processes meet organizational needs.
• Demonstrated experience managing complex projects.
• Demonstrated experience building productive collaborative relationships with a  variety of internal and external partners including advocacy and industry  organizations, other state departments, internal leadership etc.

Desirable Qualifications
• Ability to work in a very fast-paced, high-pressure environment while  maintaining a calm and professional demeanor. Ability to effectively  establish priorities, assess the need for shifting priorities and act  accordingly.
• Familiarity with the community care licensing mission and programs  and/or the people who use community care.
• Familiarity with a variety of business software applications.
• Experience with application processing and or a business production environment.
Benefits There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.
TRANSPORTATION REIMBURSEMENT
Public transit (mass transit) passes. 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS). 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS. Vanpool drivers and riders 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS. Examination Information Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process.  Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.
To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:
CHILD DEVELOPMENT CONSULTANT ONLY:
If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at .
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.