Staff Services Analyst - Career Growth Potential

We are looking to hire a reliable STAFF SERVICES ANALYST to join our experienced team at Department of Social Services in Sacramento County, CA.
Growing your career as a Full Time STAFF SERVICES ANALYST is an amazing opportunity to develop fundamental skills.
If you are strong in research, negotiation and have the right vision for the job, then apply for the position of STAFF SERVICES ANALYST at Department of Social Services today!

Job Description and Duties Please Note:  A Supplemental Questionnaire must be submitted along with your application in order to be considered for this position. Please see "Special Requirements" section for Supplemental Questionnaire instructions. Assist with the creation of daily hearing day calendar report and review report for completion and missing cases to ensure all scheduled cases are reviewed and assigned to an Administrative Law Judge (ALJ) prior to hearing day. Reviews complex cases to determine hearing readiness, determine any missing documents, pending action items, or information that needs to be communicated to the claimant. Contact claimants prior to hearing to confirm attendance at hearing, explain hearing process, process any action requests, and assist the claimant with exhibits. Communicate with claimants, Programs, Counties, Authorized Representatives prior to hearing to ensure receipt of statements of position and claimant submitted documents needed for hearing. Verify contact information and interpreter needs and update the case accordingly. Work as a team to provide hearing day support for judges conducting hearings. Analyze hearing day problems to determine proper resolution. Communicate with counties to ensure availability of hearing representatives, resolve issues in which hearing representatives or ALJs are double booked, contact claimants and apply regulatory requirements to enter non-appearances as appropriate, assist judges with accessing technical support when needed, and act as liaison between the assigned ALJs and the parties. Responsible for typing and preparing sensitive and confidential material. Review hearing decisions to ensure proper formatting, grammar, and consistency with Department policies. Timely release decisions and ensure finalized decisions are properly uploaded and mailed to he claimants. Responsible for downloading and uploading documents into our Appeals Case Management System (ACMS). Prepare daily reports with up to date case information for the Presiding Judge. Analyze alternatives, identify consequences, compile findings and make recommendations to assist with case readiness. Independently review each case assigned for hearing on each hearing day to ensure the ALJs properly updated case disposition. Confirm non-appearances, remove ALJ case assignments from cases that did not go forward, contact ALJs for clarification and ensure that all end of hearing day data is accurate in ACMS. Maintain statistical analysis to track and monitor case and hearing outcomes in order to forecast ongoing hearing resource needs on a weekly/monthly/annual basis. Research and report monthly hearing outcome information to maximize efficiencies. Establish working relationships with internal and external stakeholders. Give and receive information on assigned topics. Attend meetings and briefings and inform management of subject matter discussed and/or decisions made. Make oral presentations to management on such projects. You will find additional information about the job in the .
Minimum Requirements You will find the Minimum Requirements in the Class Specification. Additional Documents Special Requirements Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation. QUESTIONAIRE – REQUIRED – Applicants that DO NOT answer the three (3) questions listed below WILL NOT be considered for this job.
Candidates are required to complete the Questionnaire (see questions below) in addition to completing an Examination/Employment Application (STD 678). Your response should be no longer than two letter pages using Arial 12-point size font. Only those candidates who submit all required documents by the final filing date will be considered for an interview. Cover letters, resumes, applications, and/or Statement of Qualifications will not take the place of the Questionnaire.
1. Please explain how your experience and education have prepared you to be successful in completing the duties outlined in the duty statement.
2. This position will need someone who can quickly understand a complex set of circumstances and effectively communicate it to various audiences. Can you give us an example of your experience in such actions when communicated with (a) others within your organization, and (b) people outside your organization?
3. Describe a specific project in which you have researched or evaluated a problem and assessed alternatives. Explain the process you used for analyzing the issue and developing a recommendation. You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/6/2023 Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Social Services
Attn: Pool Hire Unit MS 8-15-58 JC-376488
P.O.Box 944243
Sacramento , CA ********
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Social Services
Pool Hire Unit MS 8-15-58 JC-376488
744 P Street, MS 8-15-58
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Supplemental Application - (Supplemental Application) Please see the Special Requirements section of this job advertisement for detailed instructions for the Supplemental Application submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.
Transportation Reimbursement of 75% is available to eligible employees, reimbursement is not to exceed $100, and employee must provide proof of transportation pass payment.
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Mianca Stewart
View phone number on calcareers.ca.gov View email address on calcareers.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
View phone number on calcareers.ca.gov View email address on calcareers.ca.gov California Relay Service: View phone number on calcareers.ca.gov (TTY), View phone number on calcareers.ca.gov (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process.  Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.
To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:
If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at View email address on calcareers.ca.gov .

Benefits of working as a STAFF SERVICES ANALYST in Sacramento County, CA:
? Company offers great benefits
? Opportunities to grow
? Advantageous package