About the Opportunity
Due to our continued growth, SSI USA is looking for a permanent, full-time Systems Administrator to join the IT department. This position will require the candidate to work in our US office, located in Mobile, Alabama full-time and will report to our IT Manager based in our Canadian office. This position is a fantastic opportunity for someone wanting to work with a high-performing IT team. The successful candidate will be part of a team of IT experts who continually push the boundaries of the technologies and methodologies of effective information technology.
SSI is a global Software Company servicing the needs of the offshore and marine industries all over the globe for over 30 years. We are proud to offer a fully inclusive culture and workplace welcoming ALL people with relevant skills and experience to our flat organizational structure, working with self-directed teams using Agile Principles as well as our own defined SSI Principles to guide us in our daily work.
Responsibilities:
Provide support for Internal Employee requests via our helpdesk portal, analyze problems, and escalate issues, when necessary.
Communicate technical information to nontechnical users
Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction.
Install, configure, and test all new workstations, peripheral equipment, and software.
Troubleshooting, LAN/WAN and connectivity issues.
Ensuring the integrity of data storage and backup systems.
Using security tools to protect the network from hackers, malware, and other threats.
Anticipating problems and resolving them before they impact users when possible.
Testing software and reviewing application logs.
Adding, removing, or updating user information like passwords or internal email addresses.
Working with other System Admins and Architect to implement and maintain projects
Create and maintain documentation of processes, procedures, and technical guides
Requirements: Minimum of 5 years of experience as a System Administrator in a Windows environment.
Proven experience supporting Windows based environment Microsoft Windows Server family.
Strong knowledge of Active Directory, DNS, DHCP, Group Policy, and other core Windows server services.
Familiarity with Microsoft Exchange Server and Office 365.
Knowledge in server hardware, storage systems, and RAID configurations.
Understanding of networking concepts and protocols (TCP/IP, VLANs, routing, etc.).
Excellent problem-solving skills and attention to detail.
Effective communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
Must be a US citizen or a permanent resident in the U.S.
Willingness to learn new technology and procedures.
CompTIA Certification
Beneficial to have: Maintain, troubleshoot, repair, and administer local area networks (LANs), wide area networks (WANs), computer workstations, connections to the Internet, and peripheral equipment.
Implement network traffic and security monitoring software and optimize systems performance.
Experience working with next-generation firewalls.
Experience with virtualization technologies such as VMware.
Experience with patch management.
A university degree, diploma in computer science or related IT certificates.
Microsoft certification(s) MCSA or MCITP
CISCO certifications(s)
CCNA
Knowledge of CMMC
