Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
As a Sr Staff Systems Engineer on the Systems Engineering Team, you will be responsible for maintaining various initiatives in our Commercial and Federal Systems area serving multiple US federal agencies.
This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects. The role requires technical understanding of systems engineering knowledge including operating systems (Linux), configuration management, change management, security scans, vulnerability analysis and remediation.
The position requires leadership and collaboration with many teams across the enterprise to ensure all systems are meeting the company's SLAs for vulnerability and government compliance.
The position requires leading and working in a team to formulate solutions to solve issues and problems in a timely manner to meet internal and government SLAs.
What you get to do in this role:
Lead a team of Vulnerability Management Engineers
Coach engineers when needed
Lead many teams to solve a vulnerability when it affects multiple systems
Partner with other system engineering subject matter teams for upgrades/updates/patches
Understand issues currently facing the environment and derive long term solutions.
Follow up those decisions with proper execution / tracking of the effort.
Partner with stakeholders and customers, help them understand the nuances of the infrastructure with respect to compliance and security.
Partner with external teams, such as compliance and security team, to maintain high standards of security to satisfy federal mandates.
Create / Update / Enhance documentation and knowledge articles.
Review, consult and prepare for planned change introduction to ServiceNow environment.
Analyze the vulnerability scan results and fix them appropriately
Qualifications
To be successful in this role you have:
10+ years of related experience.
Experience leading teams of engineers
Hands-on experience with large system designs and operations
Solid understanding of systems engineering concepts and components, such as DNS, Mail, Networking, System OS and hardware.
Experience with security scanners, vulnerabilities and vulnerabilities resolution
Experience in cloud environments, such as AWS , Azure or Google Cloud
Ability to partner with peers who are globally distributed.
Strong communication skills and empathy for customers.
Ability to learn new technologies in a fast-paced environment.
Ability to clarify ideas, problems, and solutions.
Strong coordination & troubleshooting skills in handling Complex Incidents & escalations.
Experience with programming languages such as java, python or go is desirable
GCS-23
For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ******** for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune.
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