What Field Service contributes to Cardinal Health
Field Service is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points; and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization.
This position will be the primary advocate and liaison between the Government Facility (DHA) and Cardinal Health.Theselected individual willwork closely with field sales, customer service, implementation, contracts, operations, inventory, accounts payable and project identification between the customer and Cardinal Health.
This is a full time position that reports to
Defense Health Agency - Defense Medical Logistics Center
693 Neiman Street
Fort Detrick, MD. 21702
M-F 0730am-4:30pm
There is a hybrid work schedule in place which consists of 50/50 onsite to remote (3 days onsite one week, 2 days onsite the following week) or as determined by DHA customer.
Qualifications
3-5 years experience in either inventory management, project management, supply technician, or data and administration in a healthcare setting preferred
Demonstrates general knowledge of customer relationship management, sales, and operations functions.
Works independently, is self-motivated and demonstrates tenacity to ensure resolution of issues.
Manages basic and routine customer transactions on a daily basis.
Supports customer service function for a small number of accounts.
Assists with process improvement projects as appropriate.
Veterans with medical logistics background are preferred
A Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes:2 doses of the Moderna or Pfizer vaccine, or 1 dose of the Johnson & Johnson vaccine.
Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements
Accountabilities
Identifying, quantifying, and qualifying, prime vendor product conversion opportunities.
Facilitating resolution to customer pain points.
Demonstrates general knowledge of customer relationship management, sales, and operations functions to maximize customer loyalty.
Contributes to process improvement projects, SOP/BDP identification and replication throughout customer base, as required.
Tracks and reports cost savings opportunities.
Schedules and participates in regular business reviews.
Liaison between Cardinal Health team and key customer contacts.
Coordinates data collection and reporting to support initiatives and basic business needs.
What is expected of you and others at this level in Customer Service for functional success
Ensures that customers have a positive experience; commits to meet or exceed contractual compliance.
Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
Identifies opportunities to improve efficiency while providing flawless transactions, services and products.
Cultivates strong customer interdependent relationships with key personnel at the facility.
Works in partnership with internal team members to maximize the customer experience.
Anticipated salary range:
$70,000.00 - $75,000.00
Bonus eligible:
No
Benefits:
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:
06/01/2024
*if interested in opportunity, please submit application as soon as possible.
Your safety is our top priority.We regularly consult with medical professionals on best practices in COVID-19 prevention to protect our employees.We train our employees on these best practices and regularly clean our sites in accordance with CDC guidelines. Please note: All individuals entering our facilities are required to complete a self-health check, wear a mask and follow all posted guidelines.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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