Clinical Care Management (CCM) is a cross-enterprise portfolio that establishes space to transform many disparate systems with varying levels of sophistication to a single, intelligent, self-learning control system. This ecosystem is driven by interoperable data from all internal systems, rules engines, and platforms, as well as the external healthcare environment, to enable transformation across the utilization management (UM) space. The new platform will establish industry-leading frictionless experiences with improved total cost of care, especially for clinicians and external providers. The CCM technology teams collaborate with stakeholders across the Cigna enterprise, from Health Services within Cigna and EviCore (Product Development, Operations, Growth and Client Management, etc.) to ensure effective management of strategy, vision and planning.
The Sr. Manager, Product Delivery Management will be responsible for engaging with senior leaders across enterprises and disciplines to plan and delivery strategic cross-functional portfolio initiatives, aimed at addressing organizational alignment to strategic enterprise objectives. CCM encompasses a number of infrastructure, automation, and technology investments to reduce provider burden and improve clinician experience. Initiatives require support beyond technology teams dedicated to EviCore Technology. This leadership role requires strong organizational, leadership, and communication skills to understand all the different areas across Cigna technology to enable product delivery, and the ability to collaborate with the various technical product teams to ensure that all required stakeholders are engaged.
As a leader, the Sr. Manager balances a wide range of priorities and manages relationships across IT, business, and clinical operations. This role functions as a people leader of Project Management resources, managing employee performance of direct and indirect reports by building strengths and addressing areas of opportunities. The Sr. Manager serves as a mentor and ensures career pathing across the various resources within the team. Additionally, this role will support portfolio readouts for senior leadership, inclusive of budget reconciliation, executive presentations, and various workstream summaries for business sponsors.
This role sits within the IT Product Delivery team, which serves as the voice of programmatic execution, product delivery, and dependency management. This specific role oversees portfolio initiatives, assess and mitigates critical risks and issues, drives key technology and business decisions, and reports on overall execution status. Candidates must possess a strong product and project management background. Experience leading SDLC and Agile initiatives to successful delivery is required.
Primary Responsibilities
Acts as change agent to drive large-scale transformation and continuous improvement within technology organization Responsible for managing, directing and planning complex portfolio projects and/or programs, consisting of multiple project teams across disciplines and/or organizations Direct accountability for delivery and success of assigned strategic initiatives from a holistic view and assesses priorities against business value to ensure execution Maintains working relationships with functional areas outside of IT and/or EviCore Deliver effective executive-level communication and presentations, and owns steering committee responsibility for portfolio initiatives Delegates tasks and responsibilities to appropriate personnel across project teams Reviews, evaluates, formulates, and identifies critical path items within delivery plans, release schedules, and budgets against business objectives Demonstrates abilities to coordinate cross-functional work teams toward initiative delivery Serves as people leader for Project Management resources, ensuring development for individual resources Refines standardization across workstreams and individual projects to align to broader department report outs and in support of portfolio progress reports
Required Skills
Proven Leader: Ability to motivate direct and indirect teams, as well as develop talent within product and project domains Influencer: Ability to build partnerships across the organization and influence others without authority Quick Learner: Ability to grasp complex concepts and processes quickly to be able to explain them to others in a concise fashion Adept Facilitator & Resourceful Problem Solver: Ability to translate business and technical terms and requirements fluently to drive common understanding of issues across stakeholders, offer solutions to technical challenges, and bring the right people and tools together to resolve issues with confidence Consensus Builder: Ability to drive consensus in large, complex stakeholder groups, including being comfortable with senior/executive audiences Progress Champion: Comfortable with ambiguity, shows resilience and can rally others to move forward in resolving problems Well Organized: Strong organizational skills and ability to hold others accountable to deliver on agreed upon expectations
Qualifications
Bachelor's degree from an accredited college/university Proven track record of successful product delivery with 8-12 years of direct program and project management experience leading business/technology transformation initiatives using Agile methodologies Project Management and Agile certification(s) beneficial, but not required Comfortable presenting, facilitating discussions, and driving decisions with senior/executive stakeholders Experience using project tools such as Azure DevOps (ADO) and Smartsheet is required Healthcare utilization management (UM) experience is preferred but not required Requires advanced knowledge of project development, including process mapping, budgeting and timeline creation
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
