Sr. Manager, Director, Network Operations

Sr. Manager, Director, Network Operations Tallahassee FL(Onsite) Experience: • Proven experience in UCCE platforms
• Proven experience in designing, documenting, planning, and implementing UC telephony products
• Proven experience in integrated recording solutions
• Thorough understanding of Telephony and UCCE voice protocols
• Superior knowledge, skills and experience with Cisco UCCE voice routing hardware, software, protocols etc.
• 10+ years of experience of creating comprehensive implementation, test and back out plans of UCCE telephony products
• 10+ years of experience in UCCE telephony performance analysis, capacity planning, and disaster recovery planning
• 10+ years of experience of writing technical and procedural documentation
• Proven ability to effectively diagnose, isolate, and resolve complex problems pertaining to UCCE infrastructure
• In-depth knowledge of voice communications including voice router configs and related technologies
• In-depth knowledge of VMware technologies
• Proven knowledge and experience in UCCE telephony security technologies
• Strong communication and collaborative skills
• Excellent verbal and written communication skills
• Knowledge of UCCE telephony privacy and protection initiatives
• Knowledge of Cisco UCCE telephony routing and switching technologies
• Knowledge of Local Area Network (LAN) & Wide Area Network (WAN)
• Knowledge of Cisco Unified Intelligence Center (CUIC) reporting
• Knowledge of Cisco IVR reporting
• Vendor must possess Cisco Gold Partner Certification
Preferred KSA's: • Take charge, can-do attitude
• Facilitation skills
• Knowledge of mobile communication technologies
• Knowledge of the Intelligent Voice Recognition (IVR) Payment System (D6 Payments and FR7 Clearance)
• Knowledge of Oracle database stored procedures
• Knowledge of SQL database
• Experience with IBM Informix software
• Experience in Nuance Skills: Nuance Recognizer, Nuance
• Vocalizer, Nuance Speech Suite and Grammar development and tuning.
• Experience in CVP, Call Studio, CAD, Finesse Screen-pops and Post Call Survey
• Preference will be given to candidates that have experience working in FLHSMV systems.