IT Business Relationship Consultant Do you have a passion for driving and supporting strategic technology initiatives? Are you self-driven and thrive in a fast paced, results oriented environment? Do you have prior experience in any of the following? If so, this IT Business Relationship Consultant opportunity could be a great fit for you!
Farm Bureau Financial Services is seeking a Business Relationship Consultant to be part of a high-performing, collaborative team within our Digital Solutions & Services IT department. The team is responsible for agent experience and customer experience applications, which includes FBFS.com websites, mobile, agent portals, Microsoft Dynamics 365 CRM, and other vendor solutions. This role is the liaison between IT and the business areas of Sales, Distribution, and Marketing. You will work alongside our business and IT leadership to gather and manage priorities and maintain a strategic business portfolio.
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do: Act as a liaison between the business and IT on strategic initiatives and projects. Help manage multiple business area portfolios and the applications/processes in support of those areas. Develop project charters, work with project sponsors to prioritize projects, and facilitate estimating with engineers and team members. Facilitate governance and prioritization activities with stakeholders and product owners. Partner with IT leadership in gathering and reporting project and portfolio information and presenting it when requested. Assist with vendor management and procurement of new software and services. Provide escalation of IT issues and facilitate communication on general IT questions. Facilitate some project management activities, which may include managing a project or strategic initiative. Perform some business analysis and quality assurance activities, and coordinate and/or deliver training as needed for: new systems, system enhancements, new or changed procedures, and new or changed processes. What It Takes to Join Our Team: College degree or equivalent plus seven years relevant experience required. Must possess excellent leadership, oral and written communication, planning, decision making, and negotiation skills. Must be results oriented and able to adapt and deal with ambiguous situations and manage expectations. Strong interpersonal skills and be able to build effective relationships with business, IT, and external vendors. Proven ability to negotiate for competing resources and to generate consensus among multiple interrelated priority projects.+ Able to take on a variety of different tasks and roles and be adaptable in adjusting to changing conditions and demands. Must have the aptitude to learn both business and technical terms and processes. Experience in business analyst and/or project management frameworks, processes and tools preferred. Prior experience with agent-facing, customer-facing, CRM, and/or sales applications or exposure to user experience initiatives is a plus. Must have or attain knowledge of Farm Bureau Financial Services products, services, and strategies affecting the portfolio segment. Some travel may be required. Reasonably regular and predictable attendance. Ability to read, write and speak the English language. What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities, an enhanced 401K with a match, low cost health, dental, and vision benefits, life and disability insurance options, and paid time off, including holidays, volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and even an onsite medical clinic.
Farm Bureau….where the grass really IS greener! Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
**Will be filled at the appropriate level based on experience**
