Region : Shelton, CT USA
Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.
Why Join Us?
At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role:
We have an exciting opportunity to support our Technology Infra Ops & Support team as a Sr. End User Support Specialist based in Shelton, CT. The Sr. End User Support Specialist delivers high level customer support to our enterprise users, helping them to remain efficient and productive when using everyday technology to accomplish business objectives. This role is responsible for day to day analyzing, troubleshooting and evaluating technology requests/issues of hardware and software through various support channels (in person, through support tickets, telephone or webchat). Coaching support Analysis on new technology being implanted and training that maybe needed to support environment.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment.
Responsibilities include but are not limited to:
Field incoming problem/request tickets from end users. Perform hands-on or remote troubleshooting to resolve or assist in resolving hardware and software issues. As needed, provide urgent support requests.
Monitor the performance of a company's desktop infrastructure and analyze feedback results to make recommendations to support ongoing process improvement.
Perform and maintain Azure environments. This includes, but is not limited to Azure tenant administration, deployment creation of Azure builds, Virtual Machine policy creation, Virtual Machine Design and workflow, creation/modification of Windows Azure/ Zero touch deployments.
Create and maintain PowerShell scripts to support day to day advancements in desktop environments.
Conduct regular analysis of technology and market trends to determine their potential impact on our employee experience enterprise technology offerings.
Coach support specialist on new enterprise software or IT regulations. Ensure proper process and documentation are maintained.
Provide support to other areas of Employee Experience, broader Technology teams and/or projects as assigned.
Qualifications (some examples listed below): Bachelor's degree in Business Administration, Information Systems, or related field preferred.
3-5 years of overall experience.
ITIL v4 Foundations, M365 Learning.
Ability and proven skillset to understand technical solutions and business tools, including Azure AD, Intune Administrator, ADM SME, Power Shell Expertise, Virtual disc frame setup.
Ability to understand and use new technology quickly.
Excellent written and verbal communication skills with the ability to present ideas and facilitate discussions to build consensus.
Demonstrated ability to proactively identify improvement opportunities, develop innovative solutions, and initiate change.
Excellent problem solving and critical thinking skills.
Ability to coach and influence without direct authority.
Organized, resourceful, and autonomous.
What do we Offer? Insurance Plans (Medical/Life)
Pension/401K/RSP (country specific)
Competitive Bonus
Mobility Allowance
Tuition Reimbursement
Company Holidays
Employee Resource Groups
Volunteering time
And Many More.....
The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V
Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
Other details Job Family Internal Helpdesk
Pay Type Salary
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