Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.JOB SUMMARY:The Senior Director, Revenue Operations Technology is a key leadership role responsible for overseeing the strategy, delivery/engineering, and support of mission critical revenue operations technologies. This individual is the senior technology leader tasked with developing and deploying online/onsite global food & merchandise technology solutions that enable UDX's strategic growth plans and priorities. This role manages the delivery of complex multi-year capital programs focused on our food & merchandise businesses; and be the key driver of advanced capabilities that will enable world class guest experiences using technology. This role includes hands on management of the application architecture and delivery of related deployments such as break-fix patches, system upgrades, and system enhancements.This role will partner closely within Digital Technology/engineering, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO, data science; business divisions; and functional support partners like Finance, Sourcing, and HR. This leader must inspire long-term technology enabled business growth & innovation and be a responsible steward for revenue operations technologies.MAJOR RESPONSIBILITIES:Strategy, Planning, and PartnershipDevelop, drive, and build consensus for a comprehensive revenue operations technology strategy.Collaborate with business & technology groups, third party partners to develop & co-create cutting edge technology solutions.Create innovative technology capabilities globally.Generate & manage short term/long term execution plans.Develop scalable system architecture to enable business flexibility and growth.Deliver high-quality, scalable, and maintainable software for a variety of applications & channel solutions; contribute technically to projects.Provide technical subject matter expertise and thought leadership on food/retail technology solutions.Delivery & Execution, SupportOversee implementation of large complex IT systems, ensure high quality, performance, and compliance with the information security standards.Ensure IT programs are properly planned/staffed/executed; budget is accurately projected & managed; risks are identified and mitigated timely & responsibly.Facilitate and promote collaboration with business users, internal & external technology teams to deliver core and strategic system capabilities.Establish positive working relationships with business and technology groups, external partners.Cross-Team Collaboration, Team Culture, Staff DevelopmentLead and mentor direct reports/team members to align with the organization's digital transformation.Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking.Promote working culture of accountability and technology depth to support Universal's physical and virtual business aspirations.Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization.Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences.Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.Performs other duties as assigned.EDUCATION:Bachelor's degree is required; preferred degree in engineering, technology, analytics or related fields.Advanced degree preferred.EXPERIENCE:10+ years in progressive technology delivery and implementation:10+ years' experience in global large scale/enterprise system implementations; cross-functional/ERP experience; proven success deploying highly integrated complex applications in a food/retail/hospitality industry.Demonstrated technical strategic ability (design to implementation) and ability to manage complex technical delivery at a global scale.Proven experience building long-term strategic technology partner relationships.Demonstrated experience with food/retail application/technology that combines digital and legacy technology stacks; migrations and system modernization experience a plus.Experience in executive communication, relationship building and decision making; expert at stakeholder and partner management.ADDITIONAL INFORMATION:This position requires frequent domestic & international travel.Your talent, skills and experience will be rewarded with a competitive compensation package.Universal Orlando Resort.Here you can.Universal Orlando is an equal opportunity employer. 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