Sr Director, Client Team Services

Summary Sr. Director, Client Services Team - CPG/Retail (Remote) At our Company, we grow People, Brands, and Businesses!We are one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
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Position Summary The Sr. Director Client Team Services is responsible for supporting all sales and retail strategy, initiatives, and overall results within the U.S. for select channels of distribution. Responsible for headquarter sales for the grocery and convenience outlets serviced by Advantage Solutions. Other retail service responsibility will include planning, budgeting, and coordination of surge and reset work. This position will be a critical contact to the client organization and senior leadership.
What we offer: Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities: Act as primary interface and sales / retail authority with client's management team. Ensure proper connections and communication internally with key Advantage stakeholders and service supporters
Organize and facilitate key internal and external meetings required to deliver retail performance, advance strategy and vision, and enhance business partnership
Diagnose, craft and implement sales and retail solutions to accommodate client needs within approved funding
Drive key sales and retail initiative development and execution with broader retail teams. Key initiatives will include enhancement of ROI based activity reporting, deployment of new sales and retail approaches, technology, competitive benchmarking process, etc.
Achieve headquarter sales and retail business objectives by aligning, prioritizing, communicating, executing and reporting across all sales and retail teams and channels of distribution
Manage within defined budget and deliver Advantage operating income plan. P&L and pro-forma oversight
Deliver key performance KPI's and ROI
Ensure talent development and team engagement for sustainable team success
Review and refine all aspects of internal and external reporting, ensuring relevant and consistent approach across teams
Ownership of all communication, platforms, tools, insights and recommendations as they relate to retail performance and needs
Control expense / budget by aggressively and proactively managing sales and retail funds, including labor expenses – monitor and report on a monthly basis
Maintain best-in-class staff by recruiting, selecting, orienting, and training leadership team and associates
Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results
Consistently recruit and promote "top graded" talent, creating pipeline for future Advantage management
Qualifications: Bachelor's Degree or equivalent experience is required
15+ years of experience in industry with leading CPG and/or agency
10+ years of experience in retail supervisory experience
Master critical leadership behaviors and demonstrate decisiveness
Strong leadership skills with the ability to motivate and guide others toward accomplishment of division and departmental goals
Retail and headquarter sales insights and thought leadership with respect to competitive landscape, retail and sales coverage models and application of current and future retail technology
Strong initiative and self-directed, ability to work independently
Ability to work though others with strong leadership, delegation and presentation skills.
Strong organizational and follow up skills
Strong written and verbal communication skills
Strong understanding of retail reporting systems
Mathematical and analytical ability
Model the organization's cultural values and attributes
Possess and demonstrate innovation and strategic partnership to serve the business' strategy
Ability to establish credibility, recognize and support the organization's preferences and priorities
Result and people oriented with ability to balance business considerations while using sound judgment
Negotiate skillfully in tough situations with both internal and external groups
Displays the ability to achieve desired results through others with positive, energetic and enthusiastic communication
Ability to identify performance challenges or issues and work with associates to improve/correct those issues
Ability to recognize opportunities for growth and improvement, and to work with associates to achieve company and personal goals
Demonstrates commitment to meeting or exceeding customer expectations, effectively solicits and responds to the needs of the customer both external and internal
Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others
Supervisory Responsibilities Direct Reports:Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports:May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel Requirements: Up to 75%
Benefits: Health insurance
Health savings account
Dental insurance
Vision insurance
401(k) + matching
Employee assistance program
Flexible spending account
Life, AD&D and Disability insurance
Parental leave
LiveWell Benefits and Programs
Voluntary benefits including Pet Insurance
Online Discounts at PerkSpot
Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary The Sr. Director Client Team Services INEX is responsible for supporting all sales and experiential marketing strategy, initiatives, and overall results within the U.S. for select channels of distribution. Responsible for headquarter sales for the grocery and convenience outlets serviced by the Company. Other experiential marketing service responsibility will include planning, budgeting, and coordination of surge and reset work. This position will be a critical contact to the client organization and senior leadership.
Essential Job Duties and Responsibilities Client Relations
Act as primary interface and sales / experiential marketing authority with client's management team. Ensure proper connections and communication internally with key Company stakeholders and service supporters
Organize and facilitate key internal and external meetings required to deliver experiential marketing performance, advance strategy and vision, and enhance business partnership
Diagnose, craft and implement sales and experiential marketing solutions to accommodate client needs within approved funding
Initiative Development and Management
Drive key sales and retail initiative development and execution with broader experiential marketing teams. Key initiatives will include enhancement of ROI based activity reporting, deployment of new sales and experiential marketing approaches, technology, competitive benchmarking process, etc. Management / Leadership
Achieve headquarter sales and experiential marketing business objectives by aligning, prioritizing, communicating, executing and reporting across all sales and experiential marketing teams and channels of distribution
Manage within defined budget and deliver company operating income plan. P&L and pro-forma oversight
Deliver key performance KPI's and ROI
Ensure talent development and team engagement for sustainable team success
Administration / Reporting
Review and refine all aspects of internal and external reporting, ensuring relevant and consistent approach across teams
Ownership of all communication, platforms, tools, insights and recommendations as they relate to experiential marketing performance and needs
Budget / Expense Control
Control expense / budget by aggressively and proactively managing sales and experiential marketing funds, including labor expenses – monitor and report on a monthly basis Supervisory
Maintain best-in-class staff by recruiting, selecting, orienting, and training leadership team and associates
Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results
Consistently recruit and promote "top graded" talent, creating pipeline for future company management
Supervisory Responsibilities Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
Travel up to 75%
Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience
Field of Study/Area of Experience:
15 years industry experience with leading CPG and/or agency
10 years sales and experiential marketing supervisory experience.
Skills, Knowledge and Abilities Excellent written communication and verbal communication skills
Excellent customer service orientation
Conflict management skills
Decision making skills
Ability to visualize and plan objectives and goals strategically
Ability to develop strategic plans to grow the business
Demonstrated ability to provide cross-functional leadership
Ability to ensure a high level of service and quality is maintained
Ability to direct, lead, coach, and develop people
Ability to make oral presentations
Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.