We are looking for a brilliant Sr. Customer Assistance Representative to join our high calibre team at Enterprise Rent-A-Car in Bartlesville, OK.
Growing your career as a Full Time Sr. Customer Assistance Representative is an incredible opportunity to develop competitive skills.
If you are strong in decision-making, adaptability and have the right initiative for the job, then apply for the position of Sr. Customer Assistance Representative at Enterprise Rent-A-Car today!
Enterprise is seeking a responsible, dedicated person to join our team as a full-time Sr. Customer Assistance Representative. This position pays $13.39 / hour and is located at 145 NE WASHINGTON BLVD BARTLESVILLE, OK 74006. We offer:
Paid time off Employee discount Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Available schedule:
Mon - Fri 8am-5pm
The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service, retail or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Benefits of working as a Sr. Customer Assistance Representative in Bartlesville, OK:
? Learning opportunities
? Opportunities to grow
? Competitive salary
