JOB SUMMARY:Coordinates and handles logistics for all classroom scheduling and space utilization; coordinates creation of all orientation/class supplies, set up of training facilities and Team Member scheduling. Maintains various databases of TDO specific information. Coordinates TDO supply needs, within budget and acts as TDO Office Ambassador. Supports the TDO team general needs and maintains strong working relationships across the company and with external vendors. Provides quality assurance on data inputted into training tracking systems.MAJOR RESPONSIBILITIES:Supports Team Member Orientation scheduling and maintain class schedules. Assists as needed with rescheduling process as well as handling Team Members with other questions and/or issues pertaining to training. Works with Team Members and TD partners to resolve problems, identifies best solution based upon their unique situation always working toward a solution that serves both the organization and the Team Member. Provides general information to Team Members on process issues (i.e. Training registration information, New Hire Orientation scheduling) and other TDO related issues. All the above is handled with a focus on superior guest service.Proactively supports the TDO Team and extended family facilitators, in all Orientations and classroom training, by ensuring that all materials needed are assembled accurately and available, assists with training space set up, assists facilitators as needed, communicates to participants via ulearn, other systems, or email as necessary. Initiates and follows up on action items for new and/or routine projects, policies, and/or procedures and coordinates with other departments and/or external sources; including external vendor scheduling, arrangements, ordering and onsite coordination.Provides logistical support in scheduling class/training rooms for learning events, team meetings and client groups for all Training Rooms, as well as securing other space when Training Rooms are not available. Ensures that all training space and equipment is adequately maintained and contacts the appropriate parties to address issues (i.e. Park Services, Technical Services, Facilities Management, coffee/water providers).Performs accurate and timely data entry into various databases of information specific to the area of Talent Development, such as Learning Management Systems, HR HCM Systems, UKG, Intelex. Performs quality assurance on data inputted. Provides weekly and monthly and ad hoc reporting/communication for Directors and other members of TDO and Leadership. Disseminates data/information to the appropriate parties.Supports the TDO Leadership team in coordinating meetings, maintaining calendar, as well as, clerical support such as expense reports, correspondence, creating presentations.Monitors and continually reviews monthly budget relative to office supplies. Ensure that we are utilizing our budget dollars in the most effective manner possible while also ensuring that the team has the tools necessary to complete their core functions.Acts as Office Ambassador for TDO Team. Supporting and setting up new TDO Team Members as well as assisting in updating changes for the team.Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.Performs other duties as assigned.EDUCATION: High school degree or GED is required.EXPERIENCE: 1+ years Human Resources experience in a fast-paced environment preferred; or equivalent combination of education and experience.ADDITIONAL INFORMATION:Strong organizational skills, effective communication skills, both oral and written; ability to handle multiple priorities with varying levels of people within the organization; effective and calm problem solving skills and superior guest service skills.Your talent, skills and experience will be rewarded with a competitive compensation package.Universal Orlando Resort.Here you can.Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
