Martinrea is a diversified global automotive supplier engaged in the design, development and manufacturing of highly engineered, value-added Lightweight Structure and Propulsion Systems. We employ approximately 15,000 skilled and motivated people at manufacturing, engineering and technical centers in Canada, the United States, Mexico, Brazil, Germany, Slovakia, Spain and China. Our business strategy leverages world-class technologies, motivated and talented people, and high-quality products.
Our Mission is to make people's lives better by:
Delivering outstanding quality products and services to our customers Providing meaningful opportunity, job satisfaction, and job security for our people Being positive contributors to our communities and Providing superior long-term investment returns to our stakeholders Our strength is our people We invite you to follow your dreams and explore a challenging and rewarding career at Martinrea.
Job Summary: Works to provide a high level of customer service for an organization.
Major Accountabilities: 100% on time delivery at prescribed window times Ensures customer's systems are followed at all times (ie. SMART, DDL, etc) Maintains customer service work instructions and/or procedures Maintains all customer routings Prepares shipping documents as required Monitors accurate timely transmission of required data to customer (ie. ASN's) Ensures all records are maintained, accurate and agrees to customer Arranges any special freight Performs all required checks in customer systems (ie. SMART, DDL, etc) Obtains and files all customer releases Maintains physical inventory of returnable containers and communicates shortages to Customers to ensure no downtime on production cells Deals with packaging issues/discrepancies Performs record retention as per TS guidelines Liaise with the customer to ensure that all customer reporting and requirements are communicated in an accurate and timely manner Work with all Martinrea customers to develop long-term, mutually beneficial partnerships. Analyze all releases to ensure that Martinrea Springfield is not subject to premium freight and/or obsolescence claims, if variance detected, contact customer to obtain written confirmation of program obsolescence, termination, or increase and advise Supervisor/Management immediately. Coordinates with scheduler to ensure customer demand is being met. Input, track and report performance measurable (premium freight on premium freight tracker, customer delivery performance) Customer Service Rep and/or designate makes sure all daily customer demand is loaded into CMS, print pick/load sheets (verify to release) and provide to Shipping/Receiving department Communicates openly with others, keeping them informed of issues and progress. Responsible for training and maintaining a backup Customer Service Rep during any absence. Acts as customs contact for reporting and issuance of necessary customs required documentation. Ability to log into corporate supplier portal and access and navigate applicable customer portals; Promotes and maintains positive team environments. Actively involved in after hour or weekend issues/concerns with Customer shipments Follows Martinrea MMS Protocols, TS and all OEM guidelines Ensure work area is clean and organized as per 5S standards Abide by all Company polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems , Human Resources policies, and the Martinrea Employee Handbook Qualification: High School Diploma or equivalent Minimum of 3 years experience in a Customer Service role in an Automotive environment In-depth knowledge of OEM based EDI systems (eg. DDL, SMART, GM SupplyPower) Relationship builder- recognizes the importance of positive relationships and continually works to sustain relationships with internal/external customers/contacts. Forward thinker- anticipates and plans to deal with issues/problems and elevate as required Ability to make decisions on available information and take action. Ability to look ahead and identify possible customer shortages Knowledge of ISO 14001: 2015 Knowledge of IATF 16949 Knowledge of any applicable customer specific requirements Work Environment: Constant communication with employees, peers, and management. Frequent distractions and interruptions Multiple demands in a challenging and fast paced- team orientated environment Noisy environment Overtime as required. Office, Plant floor Travel as required Health & Safety: Compliance with Occupational safety sections of Act. Must report all accidents and near misses to your Supervisor Must work in accordance with Health and Safety regulations, Company and plant rules, policies and procedures Must use or wear Personal Protective Equipment and certain clothing as required by the Company Benefits Working in a great team environment Medical, Dental and Vision Insurance Safety shoe and prescription safety glasses reimbursement Supplier discounts Tuition reimbursement and training opportunities Job Type - Full Time Salaried Back-up Duties:
• Perform other duties as required
Martinrea International Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.
