JOB REQUIREMENTS: Specialist, HR Delivery Center - 26310 DESCRIPTION/RESPONSIBILITIES: As the Specialist , HR Delivery Center , Tier 1 you will serve as the primary face of the North America MyHR Delivery Center for all HR inquiries initiated from SCJ employees and retirees via phone, email, case management or chat. You will actively listen, proactively ask questions, provide information, and use HR knowledge to help enable timely and accurate resolution of inquiries. KEY RESPONSIBILITIES * Respond to questions on administrative procedures and practices via multiple channels such as phone, email, case management system, and live chat. Use systems to document and escalate as needed following the appropriate processes . * Educate employees on HR Services available to them and encourage self-service tools such as the HR Portal and other systems as needed. * Research and resolve all problems in a timely manner . * Probe to determine root cause of the issue or question to provide accurate answers. * Ensure that documentation and employee requests meet the policy for each process. * Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs. * Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results. * Understand and utilize HR systems including Workday and the HR Portal including Self Service, Knowledge base and Case Management. * Support with New Hire Onboarding and I-9 compliance activities. * Work to meet expected service level agreements and business performance goals. * Escalate client service issues to appropriate party as needed. * Ensure consistent application of HR policies and state, federal, and/or country laws and practices. BENEFITS AND PERKS SC Johnson 's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we 're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. Equal Opportunity Employer The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law. Accommodation Requests If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at or email your request to . All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information. * ** OTHER EXPERIENCE AND QUALIFICATIONS: REQUIRED EXPERIENCE YOU 'LL BRING * 1+ years of experience in Human Resources, preferably in a Shared Service Center. * One year of experience in an HR system, preferably Workday * Qualified candidates must be legally authorized to work in the United States PREFERRED EXPERIENCES AND SKILLS * Experience in a service system that manages cases/tickets for resolution, i.e. Service Now. * Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration. * Ability to accurately collect information and ask probing questions to understand and assess the colleagues ' needs and situation. * Strong verbal and written communication skills. * Strong customer service skills including ability to diffuse challenging situations. * Ability to prioritize workload and provide timely follow-up and resolution. * Skilled in conducting research and using existing knowledge to resolve inquiries. * Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines. * Strong attention to detail and problem solving. * Skilled in developing professional relationships with colleagues, supervisors, and peers. JOB REQUIREMENTS * Full-time, regular employment * Remote work is available for eligible employees once per week * ** APPLICATION INSTRUCTIONS: Apply Online: Other: Applicants ONLY to apply via URL link provided! Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.
