Tilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States by implementing cutting-edge technology, innovative practices, and a distinctive product line. We aim to reshape the way homeowners shop for tiles and home decor. With an ambitious vision to become the leading player in the multi-billion-dollar tiles market, we seek a highly motivated and detail-oriented Individual to join our dynamic team. You will play a vital part in our growth trajectory in this role.
Our Client Experience Resolution Specialists handle all inbound and outbound contacts from our internal and external clients efficiently, and thoroughly via voice, email, live chat, messaging, and social media. They act as subject matter experts in all areas within the Client Experience department. Specialists support their peers and management by taking front-line and escalated client contacts and see matters through to resolution. Providing a best-in-class experience for all client
The salary range for this position is $20 to $24
per hour. Actual compensation is based on multiple factors that are unique to each candidate, including but not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
Responsibilities
Accurately process orders, modifications, and cancellations through the order management system
Respond to internal and external clients in an efficient, friendly, and professional demonstrate and uphold department and company guidelines, policies, and procedures.
Displays a positive attitude and works with integrity - conducts thorough reviews of order batches, ensuring accuracy and compliance with company policies.
Exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Demonstrates required skills; adapts to new technologies; troubleshoots technological problems.
Manages difficult or emotional client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments. Can balance out the best interest of client and company.
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; selects and uses appropriate communication methods.
Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet client objectives.
Dependable and reliable, follows schedule and instructions, responds to management direction; takes responsibility for own actions.
Shows initiative taking independent actions and calculated risks; asks for and offers help when needed.
Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making; makes timely decisions.
Meets productivity standards; completes work promptly; strives to increase productivity; works quickly.
Can maintain a high level of professionalism despite any challenging situations that may arise.
Qualifications
Education: High School Diploma or equivalent required
Experience Minimum (1-3) years of relevant work experience within the Client Experience and Contact Center environment is required.
Experience or relevant work experience in the Tile, Natural Stone, Textile, Furniture, Building Materials, Interior Design, or e-Commerce industries is strongly preferred.
Knowledge of, and experience with, Microsoft Suite, SalesPad, Magento, and Gladly systems a plus
Exceptional problem-solving and math skills
Additional duties as required.
At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce enhances our ability to innovate and succeed and creates a more enriching and supportive environment for our employees.
TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.
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