Date Posted: ********
Country: United States of America
Location: OT116: CVG - Kentwood (Grd Rapids),MI 3765 Broadmoor SE, Kentwood, MI, 49512 USA
Otis Elevator Company is searching for a highly motivated Specialist, Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography.
Essential Responsibilities Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
Retain and renew current maintenance agreements by improving customer satisfaction via MFA program
Manage and nurture account relationships to drive renewals and repair opportunity
Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
Partner with branch business development sales team to identify business development opportunities.
Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
Manage opportunities in the CRM pipeline and provide accurate forecasting
Education / Certifications bachelor's degree required
Basic Qualifications Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Candidate must be customer centric with a strong desire to achieve customer satisfaction
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Preferred Qualifications outside sales experience preferred
Otis is the world's largest elevator and escalator manufacturing, installation and service business.? We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen3® elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians.? We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.?
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (
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Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at Click To Reveal Email
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Recommended Skills Business Development Communication Coordinating Customer Relationship Management Customer Satisfaction Forecasting
