Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.Job DescriptionAs a Software Support Engineer you'll provideon-site supportinNydalen, Oslo.You'll also be accountable for the quality of own work, subject to direct operationssupervision/prescribedwork instructions/systems checking. Responsible for local operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.The challenge:Research and troubleshoot issues involving all aspects of the GE Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and QualityDeveloping conceptual knowledge of professional discipline which may include support roles with specialized expertise or technical knowledge in broad areaApplies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the areaResolves issues using established procedures. Consults supervisor or more senior team members for issues outside of definedinstructions/parametersCollaborates with others to solve issues. Develops strong customer relationships and serves as the interface between customer and GE Vernova. Exchanges technical information, asks questions and checks for understandingParticipate to on-call rotations, usually a week per monthOn-site work in Nydalen, Oslo.Partial remote work possible within 1hour driving distance. Work from home 20%Required qualifications:Equivalent knowledge to a master's degree in Electrical Engineering, Computer Software, or related fields from an accredited institution,ORa high school diploma with a minimum of six years of relevant experienceSoftware support experienceYour technical skills should include C++ (medium level)Ability to draft technical documentsAdvanced experience in the Services & Digital Implementation ServicesFluency in English both written and verbal, is a mandatory requirement.Desired qualifications:Basic programming and software development knowledgeJAVA, Perl or Python languages Knowledge in RDBMS like Oracle, PostGreSQL, or SQL ServerFamiliarity with OS such as Windows Server and Linux REDHATExposure to web applications like JBOSS, Weblogic, Apache, and IESkills and practices in Agile and ITIL methodologiesUtilization of tools like ServiceNow, Jira, and GitFluency in Norwegian________________________________________________________________________GE Vernova is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.Additional Job DescriptionAdditional InformationCompensation GradeLPB2Relocation Assistance Provided:Yes
