About Us
We're a leading technology company specializing in tailor-made eCommerce solutions within the retail sector. At our core, we're dedicated to providing end-to-end services, including site development, creative solutions, online marketing, customer support, and fulfillment, to ensure our clients thrive in the digital marketplace.
The Opportunity
As a Social Media Customer Service Representative, you'll play a pivotal role in managing customer interactions across various social media platforms for a range of brands. We're looking for someone with excellent communication skills, a passion for customer service, and the ability to juggle multiple tasks efficiently.
Responsibilities
Engage Customers: Respond promptly to customer inquiries, comments, and messages on platforms like Instagram, Facebook, and TikTok.
Resolve Issues: Address customer concerns professionally and promptly, offering appropriate solutions or escalating issues when necessary.
Product Expertise: Develop a deep understanding of each brand's offerings to assist customers effectively.
Brand Advocacy: Represent each brand positively in all interactions, maintaining its voice and values.
Problem-solving: Utilize critical thinking to resolve customer issues and ensure satisfaction.
Escalation Management: Identify and escalate complex issues to the appropriate internal teams for resolution.
Feedback Collection: Gather insights from social media interactions to inform product enhancements and marketing strategies.
Social Listening: Monitor social media channels for trends and mentions related to our brands.
Data Management: Maintain accurate records of customer interactions in our CRM system.
Performance Reporting: Track and report key metrics related to social media customer service.
Qualifications
Empathy and Patience: Ability to remain calm and empathetic in challenging situations.
Problem-solving Skills: Quick thinking and adept at finding solutions.
Social Media Savvy: Familiarity with platforms and management tools like Hootsuite.
Organizational Skills: Detail-oriented with strong multitasking abilities.
Team Player: Ability to work independently and collaboratively in a fast-paced environment.
Technical Proficiency: Experience with customer service tools and platforms like Freshdesk and Shopify.
Customer Service Experience: Prior experience in social media or digital customer service.
Communication Skills: Excellent written and verbal communication.
Benefits
Health Benefits: Full suite of benefits including Medical, Dental, Vision, Life, Paid Vacation, and 401(k).
Training: Opportunities for ongoing education on the latest tools and technologies.
Work/Life Balance: Flexible work environment to support personal needs.
We are an equal opportunity employer, committed to fostering an inclusive environment for all employees.
Remote work available.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
While we encourage you to explore the job opportunities with us, we also urge you to be cautious of recruitment scams.
Employment Type: Full-Time
Salary: $ 17.00 23.00 Per Hour
