Relocation Assistance is offered within the United States; No sponsorships are available at this time.
This is a full-time, direct hire opportunity with our client.
The Site Service Manager manages Team Leaders, Technicians and Service Engineers and will be the primary communication link between the customer facility and ours. This role will participate in customer teams and meetings as needed. This role will support coordination and scheduling of classroom and on-the-job training for their team. This will include cross training programs to maintain and improve the skills of the service team and customer's factory personnel assigned to Seller's Equipment. The Site Service Manager will also be trained in the technical operation of equipment to handle escalation for onsite issues and to improve communication with factory support when required. Responsibilities: Create an environment at customer site that is safe for employees and customer personnel and performs with the highest levels of operational excellence in mind. Assist with growing revenue for service and sales teams by ensuring that safety, quality and training all continue to advance the service team and to ensure the company is First in Mind- First in Choice for all company service support opportunities. Site Service Manager will be responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE) and other personnel utilized in the performance of this Agreement. The Site Service Manager will be a primary communication link from customer's factory to us, and will participate in customer's various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested. Site Service Manager will plan and support coordination and scheduling of both classroom and on-the-job training. This will include cross training programs to maintain and improve the skills of the OST/OSE's and customer's factory personnel assigned to Seller's Equipment. Site Service Manager will also be trained in technical operation of equipment in order to be next level escalation for onsite issues and to improve interface with factory support when required. Recruitment of direct and indirect employees, responsibilities include but is not limited to. Creating requisitions for job postings Manage relationships and reaching out to recruitment agencies for indirect hires (temporary employees). Communicating with Leads and Trainers who does the interviews. Processing external hire paperwork (Status Change Form) Requirements:
A bachelor's degree or equivalent experience in mechanical or electrical engineering, physics, or chemistry, or equivalent relevant experience, or military experience in a technical capacity
5-10 years experience in a service or maintenance role involving direct contact with customers.
Electro-mechanical technical background
Strong people management experience
Strong leadership skills
Strong written and oral communication and presentation skills.
Ability to conceive and implement operational plans and achieve the goals set out by them
Experience with high vacuum and or exhaust or abatement systems are desirable, as is experience within relevant aspects of the semiconductor manufacturing industry
Equal opportunities and Social Governance WG NSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
WG NSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.
Through our Global wellness programs, WG NSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.
