We are a dynamic and growing team at Beyond20, dedicated to delivering top-tier solutions in the Federal sector. We value innovation, collaboration, and excellence in all aspects of our work.
Job Description:
Are you an experienced ServiceNow Federal Program Manager looking for a new opportunity to lead impactful projects? We are seeking a talented individual to join our team, reporting to the Director of Federal Programs. In this role, you will have the autonomy to make significant decisions and exercise your expertise in managing multiple concurrent deployment projects primarily focused on ServiceNow within the Federal sector.
Responsibilities:
Lead a team of ServiceNow resources to ensure successful program execution.
Develop detailed program/project execution plans and manage all implementation processes, including project financials, progress tracking, metrics, monitoring change control processes, testing, release to production, and delivery within budget constraints.
Act as the single point of contact between clients and Beyond20 throughout the duration of the project, maintaining timely and professional communication.
Ensure the delivery of IT solutions and services that provide the highest value and quality.
Manage multiple, large-scale, complex project work plans and workstreams, revising them as appropriate to meet changing needs and requirements.
Facilitate regular project status meetings and key stakeholder reviews.
Handle issues and risks to minimize exposure and risk on projects, escalating as needed.
Provide leadership to diagnose and overcome barriers to team/project progress.
Manage day-to-day operational aspects of the project and scope, including Scrum rituals.
Additional Responsibilities May Include:
Taking on leadership responsibilities for program development, meeting coordination, training, and mentoring.
Assisting with proposal writing, responding to RFPs and RFQs as needed.
Assisting with operational/administrative activities as needed.
Working independently and meeting deadlines with minimum supervision.
Qualifications:
3+ years of experience as a Project Manager and/or Engagement Manager working in ServiceNow.
Experience leading projects for federal clients, understanding contract requirements, managing deliverables, and interfacing with the CoR.
7+ years of experience as an IT Program Manager and/or Engagement Manager, providing overall delivery order management and day-to-day management of a ServiceNow team.
Strong people management skills.
ServiceNow Certified System Administrator.
PMP certification.
Excellent communication, presentation, and writing skills.
Excellent business acumen and the ability to communicate in a timely and professional manner with individuals at all levels of organizations.
Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars.
Thrives in ambiguity with a proven track record of troubleshooting and problem-solving skills. Demonstrated conflict/resolution management, active listening, and interpersonal skills required.
Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope to get the job done.
Demonstrated ability to make technical concepts understood by non-technical people.
Ability to multitask and to establish and follow priorities.
Four-year college degree.
Preferred Qualifications:
Knowledge of the ITIL Framework and Agile/Scrum methodology (ScrumMaster certification) is a plus.
ITIL V3 Foundation or ITIL 4 certification is a plus.
Remote Work: This position is expected to be remote, providing flexibility and work-life balance.
Join us in making a difference and driving success in the Federal sector. Apply now to be part of our dynamic team at our Company!
Employment Type: Full-Time
Salary: $ 70,000.00 79,000.00 Per Year
