Servicenow Business Process Consultant

NorthHill Technology Resources has urgent needs for ServiceNow Business Process Consultants to support a newly awarded DHS Program in Springfield, VA. This is a direct-hire role with our client, a fast-growing Federal Integrator. Qualified candidates must be US Citizens with an active DHS EOD or DOD Secret Clearance. This is a hybrid role, with 2 days onsite per week in Springfield. Task Description:
As a ServiceNow Business Process Consultant, you'll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.
Primary Job Duties:
· Requirement Gathering/User Story Creation – 50%
· Solution Design – 20%
· System Testing – 20%
· Troubleshooting – 10%
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Required skills/Level of Experience:
Under direct supervision, general knowledge in field, works on assignments that are generally semi routine in nature, may assist with moderately complex projects. Minimum 1 year experience + bachelor's degree or equivalent (Associate degree +2 years' experience; 6 years' experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience.
· Experience working with ServiceNow HRSD for Federal customers, 1+ years; or experience working with ServiceNow (any module) for Federal customers, 2+ years.
· Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years.
· Excellent customer relationship management skills including effective oral and written communications, 3+ years.
· Experience working in agile teams, 2+ years.
· Experience in client-facing roles, 2+ years.
Preferred skills:
· ServiceNow Certified HR Implementation Specialists.
· Agile certification, preferably with SAFe.
· Experience with enterprise design thinking, 2+ years.
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