Service Manager - Industrial Service, Parts, & Logistics Center

Job Title: Service Manager - Industrial Service, Parts, & Logistics Center Location: NEAR St. Joseph MI area
Job Type: Full-time
About the Opportunity: We are excited to represent a leading global manufacturing company that supports industries such as plastics, die casting, and food across North America. This role is based in their Michigan location which plays a pivotal role in providing unparalleled technical assistance and customer service.
Job Description: The Head of Service, Parts, and Logistics Center will oversee strategic leadership and management at the MI facility. The successful candidate will ensure top-notch customer service and efficient operations across various departments including repair services, field service, logistics, parts management, and customer support.
Responsibilities: Lead and enhance service quality and customer satisfaction. Manage daily operations of the Service and Logistics Center, ensuring efficient processes in repair, field service, logistics, parts, order processing, and support functions. Develop strong relationships with customers, addressing their issues and feedback promptly. Drive operational excellence, managing logistics and service processes effectively. Build and lead a high-performing team to meet organizational goals. Liaise with global partners to optimize service and logistics strategies. Oversee budget management, technical support, quality control, and process documentation. Qualifications: At least 5 years of managerial experience in operations or customer service, ideally in a technical or industrial environment. Technical bachelor's degree or equivalent; additional qualifications in management preferred. Proven leadership skills with a hands-on approach to team development and operational management. Extensive knowledge in electronics, mechanics, pneumatics, and hydraulics. Experience with quality management systems such as Six Sigma. Proficient in MS Office and ERP systems; familiarity with Navision and Hyperion Financial Management beneficial. Excellent communication skills; bilingual abilities in Spanish would be an asset. Willing to travel up to 30%. Valid driver's license.